Multi-Site Hotel Manager
3 weeks ago
Multi-Site Hotel Manager Location: Head Office & Hotel Sites (Hertfordshire/London-based) Reporting To: Operations Director Key Responsibilities The Multi-Site Hotel Manager will be responsible for the effective and efficient management of multiple hotel sites, ensuring consistently high service delivery and operational standards. You will oversee front-of-house, guest services, facilities, compliance, and team development across locations, ensuring each hotel meets performance, financial, and customer satisfaction targets. Core Duties: Build and maintain strong working relationships with senior department heads (e.g. Finance, HR, Compliance, Technology, Support Services). Lead day-to-day guest service delivery across all hotel sites – measured via response times, resolution times, and guest satisfaction ratings. Oversee facilities and asset management at each site – ensuring planned maintenance tasks, risk actions, and compliance requirements are completed on time. Develop and implement operational strategy with the Operations Director, embedding consistent SOPs across sites. Provide strong leadership for hotel managers and their teams – including training, mentorship, and performance management. Build and maintain strong guest and client relationships, acting as the senior escalation point for service delivery issues. Manage budgets in conjunction with the finance team – including forecasting, cost control, and financial reporting. Monitor business performance against key KPIs, identifying opportunities for continuous improvement. Key Performance Indicators Success in the role will be measured against: Talent management and staff development across sites. Guest satisfaction scores and feedback ratings. Completion of maintenance and compliance tasks (PPMs). Risk and remedial actions outstanding. Budgets and financial reports issued on time. Response and resolution times for guest issues. Delivery of consistent brand standards across sites. Guest Service Delivery As the Multi-Site Hotel Manager, you’ll act as a brand ambassador, ensuring all staff across locations deliver a consistently excellent guest experience. Ensure all guest communication (in person, phone, email) is polite, professional, and brand-aligned. Resolve escalated complaints and issues promptly, providing empathetic and effective solutions. Support and mentor your teams to ensure service excellence at all times. Operational Service Delivery Support mobilisation and smooth handovers when opening or transitioning hotel sites. Take ownership of compliance and risk management routines across all hotels, ensuring full audit trails and reporting are maintained. Oversee planned preventative maintenance (PPM) schedules, ensuring assets are maintained and safety certifications are up to date. Work with procurement and local managers to ensure contracts are tendered effectively, achieving value for money. People Management Lead, mentor, and develop hotel managers and their teams across multiple sites. Conduct regular 1-2-1s and performance reviews. Assess training and development requirements, ensuring staff meet agreed service standards. Drive a culture of accountability, collaboration, and continuous improvement. Finance & Reporting Work closely with the finance team to oversee budgets, forecasting, and reporting for each site. Ensure all financial processes (purchase ledger, invoicing, reporting) are completed to the highest standard. Support year-end financial reviews and reporting packs.
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Multi-Site Hotel Manager
4 weeks ago
Hertfordshire, United Kingdom Add Property Full timeMulti-Site Hotel ManagerLocation: Head Office & Hotel Sites (Hertfordshire/London-based)Reporting To: Operations DirectorKey ResponsibilitiesThe Multi-Site Hotel Manager will be responsible for the effective and efficient management of multiple hotel sites, ensuring consistently high service delivery and operational standards. You will oversee...
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Multi-Site Hotel Manager
4 days ago
Hertfordshire, England, United Kingdom Add Property Full time £40,000 - £80,000 per yearMulti-Site Hotel ManagerLocation:Head Office & Hotel Sites (Hertfordshire/London-based)Reporting To:Operations DirectorKey ResponsibilitiesThe Multi-Site Hotel Manager will be responsible for the effective and efficient management of multiple hotel sites, ensuring consistently high service delivery and operational standards. You will oversee front-of-house,...
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Deputy Hotel Manager
2 weeks ago
Hertfordshire, United Kingdom Whitbread Full time**Deputy Hotel Manager - St Albans (Bricket Wood) 40hours Contract - 56 bedrooms** - **Maternity Cover Contract** **Salary: £21,3,500 - £26,500 (Dependant on Experience) + Benefits** **This is 12 month maternity cover contract We have a great opportunity to join Premier Inn as Deputy Hotel Manager for our St Albans (Bricket Wood) 56 bedroom site.** As...
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Deputy Hotel Manager
4 days ago
Hertfordshire, United Kingdom Whitbread Full time**Deputy Hotel Manager - Luton South (M1, J9) - 40 hours Contract - Maternity Cover** **Salary: £23,700 - £26,800 + Benefits** We have a great opportunity to join Premier Inn as Deputy Hotel Manager for our Luton South (M1, J9). As Deputy Hotel Manager you are a pivotal part of the Hotel Management team.Reporting to the Hotel Manager and deputising in...
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Assistant Site Manager
2 weeks ago
Hertfordshire, United Kingdom Skilled Careers Full timeAs an Assistant Site Manager / Graduate you will be responsible for working alongside a team of internals Managers, overseeing the development from 1st fix through to handover. As Assistant Site Manager / Graduate Site Manager, your responsibilities will include, but are not limited to: Assisting in the production of short-term construction plans Assisting...
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Assistant Site Manager
4 weeks ago
Hertfordshire, United Kingdom Skilled Careers Full timeAssistant Site Manager – HertfordshireSalary: £40,000 + PackageType: PermanentThe OpportunityAn exciting opportunity has arisen for an Assistant Site Manager to join a respected Tier 2 main contractor delivering high-quality projects for a FTSE 500 client in the defense and technology sector.You’ll be part of a well-established delivery team managing a...
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Revenue Manager
2 days ago
Hertfordshire, United Kingdom Leisure People Full timeRevenue Manager Hertfordshire £50,000 OTE Our client is a global luxury hotel group, passionate about their people and their customers.This is a fantastic opportunity to work as a Cluster Revenues Manager at their Global Headquarters in North London.If you live by your numbers and spreadsheets and like nothing more than analyzing data, then this could be...
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Assistant Internals Site Manager
2 weeks ago
Hertfordshire, United Kingdom Skilled Careers Full timeReporting into a Senior Site Manager you will be able to demonstrate the following. Demonstrate taking a block from 1st fix through to customer handover. Demonstrate taking a block from scaffold erection, SFS and brick facade to occupation Demonstrate taking a block through to completion with test and commissioning and final building control sign off....
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Sales Manager Weddings and Events
5 days ago
Hertfordshire, United Kingdom Marriott Hotels Resorts Full timeDescriptionJOB SUMMARYWith its fragrant walled gardens stately Jacobean country house & 200 acres of Hertfordshire parkland the historic Hanbury Manor Marriott Hotel & Country Club makes a lasting impression. Marriott International the worlds largest hotel company with more than 500 global locations and 600000 associates worldwide is redefining the art of...
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Site Manager
2 days ago
Hertfordshire, England, United Kingdom RecruitME Full time £55,000 - £60,000 per yearSite Manager (Retrofit & Decarbonisation Projects) – Northern Home CountiesLocation: Royston, Hertfordshire (covering Northern Home Counties)Salary: £55,000 – £60,000 + Car Allowance + 31 Days Holiday + BenefitsHours: Full-time, Permanent | Monday to FridayAre you an experienced Site Manager with a passion for retrofit and decarbonisation projects?...
