Current jobs related to Deskside Support Engineer - London Area - Cognizant

  • Deskside Support Analyst

    1 month ago

    London, United Kingdom CV-Library Full time

    Deskside Support Key Responsibilities 5 days a week; dedicated to our client. Available to work from Aldwych London Office 5 days a week. Primarily End user support – AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters / leavers process (New hire induction) , end user...

  • Deskside Support Analyst

    1 month ago

    London, United Kingdom Malom Full time

    Deskside SupportKey Responsibilities5 days a week; dedicated to our client.Available to work from Aldwych London Office 5 days a week.Primarily End user support – AD, AAD, Office 365, Teams, Exchange, Intune, autopilot,incident management, request fulfilment, purchasing, logistics, starters / leavers process (New hire induction) , end user hardware...

  • Deskside Support

    4 months ago

    London, United Kingdom AXA Group Full time

    Deskside Support Engineer London The Deskside Support Engineer is responsible for face-to-face delivery of Information Technology, Audio Visual and TechBar support services to UK colleagues primarily in the London Office and Trading floor at Lloyds of London. The DSS Engineer will quickly resolve complex and everyday service incidents and fulfil...

  • Deskside Support Engineer

    2 weeks ago

    London, Greater London, United Kingdom AXA Group Full time

    Job SummaryThe Deskside Support Engineer will provide technical support and maintenance services to colleagues in the London office and trading floor. The successful candidate will be responsible for resolving technical issues, installing and configuring hardware and software, and providing excellent customer service.Key ResponsibilitiesProvide technical...

  • Deskside Support Engineer

    1 week ago

    London, Greater London, United Kingdom AXA Group Full time

    Job SummaryThe Deskside Support Engineer will provide face-to-face technical support to colleagues in the London Office and Trading floor at Lloyds of London. This role involves resolving complex and everyday service incidents, fulfilling requests for client computer hardware and software problems, and performing client computer hardware and software...

  • Deskside Support Engineer

    2 weeks ago

    London, Greater London, United Kingdom AXA Group Full time

    Job SummaryThe Deskside Support Engineer will provide technical support to colleagues, ensuring the highest level of service and quality experience. This role involves troubleshooting and resolving complex technical issues, as well as providing training and guidance to colleagues on IT hardware and software.Key ResponsibilitiesProvide technical support to...

  • Deskside Support Specialist

    1 month ago

    London, Greater London, United Kingdom AXA Group Full time

    Job Title: Deskside Support SpecialistAXA XL is seeking a skilled Deskside Support Specialist to join our team. As a key member of our Colleague Services organization, you will be responsible for providing technical support to our colleagues in the London office and trading floor.Key Responsibilities:Provide face-to-face technical support to colleagues with...

  • Deskside Support Specialist

    1 month ago

    London, Greater London, United Kingdom AXA Group Full time

    Job Title: Deskside Support SpecialistAXA XL is seeking a skilled Deskside Support Specialist to join our team. As a key member of our Colleague Services organization, you will be responsible for providing technical support to our colleagues in the London office and trading floor.Key Responsibilities:Provide face-to-face technical support to colleagues with...

  • Deskside Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom AXA Group Full time

    Job Title: Deskside Support SpecialistAXA XL is seeking a skilled Deskside Support Specialist to join our team. As a key member of our Colleague Services organization, you will be responsible for providing technical support to our colleagues in the London office and trading floor.Key Responsibilities:Provide face-to-face technical support to colleagues with...

  • Deskside Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom AXA Group Full time

    Job Title: Deskside Support SpecialistAXA XL is seeking a skilled Deskside Support Specialist to join our team. As a key member of our Colleague Services organization, you will be responsible for providing technical support to our colleagues in the London office and trading floor.Key Responsibilities:Provide face-to-face technical support to colleagues with...

  • IT Deskside Analyst

    2 months ago

    London, United Kingdom Gallagher Full time

    Overview The role will provide deskside and remote support to a large user base of internal UK based employees as well as remote support to teams overseas. Providing analysis, diagnosis and resolution of customers’ IT issues, which may range from straightforward to the more complex. The role also involves actioning customer requests for new IT...

  • IT Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom Ashdown Group Full time

    This is an exciting opportunity for an experienced IT Support Analyst to join Ashdown Group in Central London. The role pays £40,000 and involves working between sites in Central London and remotely.As a skilled 1st & 2nd line IT Support Engineer, you will have previous experience of onsite deskside support and remote service desk support.Windows 10Office...

  • Deskside and Technology Support Analyst

    2 months ago

    London, United Kingdom LA International Computer Consultants Ltd Remote Work Freelance Full time

    Deskside & Technology Support Analyst - LondonIR35: InsideLocation: LondonStart Date: AsapEnd date: Initially 31st December 2024 (extensions expected)Hours per week: 37.5Eligible for Expenses: YesJob Description: The Deskside and Technology Support Analyst is responsible for the resolution of all 2ndLine incident and service requests within their region....

  • End User Support Engineer

    1 month ago

    London, United Kingdom University of Bristol Full time

    The roleWithin the University our IT Services division is on an exciting journey. Our vision is to provide globally accessible technical services and digital solutions to empower world class learning and research at the University. As part of this journey, the End-User Deskside Team are looking for five End-User Support Engineers. The team is part of the...

  • 2nd Line Technical Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom InfraView Ltd Full time

    Opportunity to work with a leading Solution Provider for one of their key clients. As a 2nd Line Support Engineer, you will be based in the office, working on deskside and remote worker tickets. You must have experience supporting Microsoft technologies, including O365, Teams, Sharepoint, and Onedrive. Key Skills: Proven experience at 2nd LineO365 / Teams /...

  • Deskside Support Team Leader

    5 months ago

    London, United Kingdom Ashurst LLP Full time

    **About Ashurst** Ashurst is a leading progressive global law firm with a rich history spanning more than 200 years. We are proud of our history and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our in-depth understanding of our clients and commitment to providing excellent...

  • Deskside Support

    5 months ago

    London, United Kingdom Deltaclass Technology Full time

    Role : Desktop support Location - London, UK Mode of Hiring : Contract **Desktop Support Engineer responsibilities includes**: - Addressing user tickets regarding hardware, software, and networking - Asking targeted questions to diagnose problems. - Guide users with simple, step-by-step instructions - Conduct remote troubleshooting. - Test alternative...

  • IT Support Engineer

    3 weeks ago

    London, United Kingdom Hemmersbach UK Ltd Full time

    Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and...

  • IT Support Engineer

    1 month ago

    London, United Kingdom Hemmersbach UK Ltd Full time

    Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and...

  • Second Line Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Proactive Appointments Full time

    2nd Line Support Analyst - Inside IR35 - HybridWe are seeking a skilled 2nd Line Support Analyst to join our client's team on a contract basis, initially for 4 months with a view to extend. This role is INSIDE of IR35 and is a hybrid position, with 2-3 days per week on-site in the City of London.The successful candidate will have 2-3 years' experience as a...

Deskside Support Engineer

2 months ago

London Area, United Kingdom Cognizant Full time

Excellent opportunity for Deskside Support professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost



Responsibilities

  • To serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email
  • To provide a high level of customer service to users seeking problem resolution
  • To perform onsite troubleshooting through diagnostic techniques and pertinent questions
  • To determine the best solution based on the issue and details provided by customers
  • To walk the customer through the problem-solving process
  • To direct unresolved issues to the next level of support personnel
  • Responsible to record events and problems and their resolution in internal ticketing systems
  • To Follow-up and update customer status and information
  • Responsible to pass on any feedback or suggestions by customers to the appropriate internal team.
  • Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving.
  • Inventory of storage spaces, stocking, and maintenance of IT vending machines.
  • Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.


Essential Skills

  • Should have experience in deskside support, VIP support process, Inventory Management.
  • Proficient in end-user network troubleshooting tools and practices.
  • Flexible, able to multitask, and prioritize reported issues.
  • Proficient in Asset Management, Print solution support, Logistics support and deskside support.




At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.



You will be joining a network of some of the most creative, innovative and dedicated people in the industry with ample opportunities to learn and develop your career.



Our Associates are chosen for their attitude, skills, knowledge and enthusiasm but above all, their belief that anything is possible.



Cognizant is an equal opportunities employer and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions or trade union membership