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On-Site Customer Service Advisor

4 months ago

Swinton Rotherham, United Kingdom Adecco Full time
Rate of pay: £11.44 per hour.
37.5 paid hours per week inclusive of a 30-minute break each shift.
Working Hours: Mon-Fri 8am-7.30pm. Shifts allocated by client once successful in training.
12-week Temp to Perm Opportunity
Please Note - You must be able to commit to working onsite at our client's site in Wath-Upon-Dearne, Rotherham Full Time.
Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions and that all queries are positively resolved?
If you answered yes to all the above, we want to hear from you today
Adecco are working in partnership with our client to recruit candidates to work as Customer Service Advisors onsite in Rotherham.
Please Note - You must be able to commit to working onsite at our client's site in Rotherham Full Time.
As an essential public service worker, you will be a vital member of the team and have full access to your support network via onsite managers, floor walkers and online channels.
We have several openings for customer service focused individuals who are ambitious, keen to learn new skills within a call centre environment and want to progress with a long-term career.
Every assignment with Adecco comes with the following benefits to you:
Monday to Friday 8:00am - 7:30pm (No weekend work to suit your work life balance)
Up to 28 days paid holiday a year.
Weekly Pay
Exclusive access to Adecco Associate Benefits including retail and leisure discounts, and Mental Health support.
You'll be responsible for:
Dealing with a diverse range of customers through inbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional manner.
Capture, maintain and ensure quality and safety of customer data.
Assessing claims and dealing with customer enquiries via electronic means.
Supporting the Department's aim in the digitisation of all claimant services.
Delivering and maintaining individual and team targets.
Requirements:
Excellent verbal and written communication skills in English
Able to follow instructions and processes.
Resilience and the ability to work in a faced paced, high-pressured team environment
Basic DBS Clearance and full employment history
Working with us, you'll have a can-do attitude with a genuine passion for excellent customer service and enjoy helping people. And with us, you're not just another employee. You're an individual, and this is how you'll be treated. With your dedicated management team with you every step of your career, you'll be joining us in a proudly diverse and inclusive workplace.
If this sounds like the job you are looking for, click apply today
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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