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Manager - High Volume Bar
4 months ago
As the Manager, you will be involved in all aspects of daily operations, ensuring unparalleled service standards, and contributing to the continuous success and growth of our establishment. This pivotal leadership role demands a strategic thinker with robust managerial skills, a passion for hospitality and a deep understanding of London's bar scene. You will collaborate closely with the CEO and CMO.
Key Responsibilities
Operations Management:nEfficiently oversee day-to-day operations, including staff scheduling, inventory control, and venue maintenance.nEnsure compliance with health and safety regulations and licensing requirements.
Team Leadership:nRecruit, train, and mentor a high-performing team across bartenders, servers, hosts, and support staff.nCultivate a positive and collaborative work environment, fostering teamwork and professional development.
Guest Experience:nUphold and enhance the bar's reputation for delivering an exceptional guest experience.nImplement strategies to consistently surpass customer expectations and increase bookings and footfall.
Financial Management:nMaintaining cost control without compromising quality.nMonitor sales and profitability, identifying opportunities for revenue growth.
Marketing and Promotion:nCollaborate with the Chief Marketing Officer to plan and execute promotions, events, menus and initiatives based on monthly highlights.
Quality Control:nEnsure the quality of food and beverages meets established standards.nAddress customer feedback promptly, implementing improvements as needed.
Qualifications and Skills:nProven experience as a General Manager in the hospitality industry in a high-volume environmentnStrong leadership and organisational skills.nExcellent communication and interpersonal abilities.nIn-depth knowledge of food and beverage operations.nFamiliarity with London's nightlife and hospitality landscape.nAbility to work flexible hours, including evenings, weekends, and holidays.
Expectations:
Oversee daily operations and confidently run busy shifts, ensuring a seamless experience for our guests.nBe involved in P&L management, stock control, meeting targets, and submitting reports.nBe a creative manager, coming up with innovative ideas to make our bar the best place to visit and work.nManage and develop a team of professionals, inspiring and incentivising them to deliver 5-star Google rating service.nEnsure compliance with licences, risk assessments, and health & safety standards.nOrganise team rotas and efficiently manage labour.
Skills and Experience:nAt least 4 years of experience managing a busy high-volume bar.nExcellent leadership, training, and team-building skills.nMethodical, thorough, and effective problem-solving abilities.nApproachable, self-motivated, and driven with excellent communication skills.nHands-on
Benefits + Package:nDiscounts + other rewards.nCareer development + opportunity to grow and expand in this role as the business grows with potentially multiple new sitesnIncentive Tripsn50% discount for food and drink in all of our venues.