Senior Claims Coordinator in Falkirk

5 days ago


Falkirk, United Kingdom Core Group Full time
Core Group are hiring
Job Title: Senior Claims Co-ordinator
Job Summary:
We are looking for a skilled and knowledgeable Claims Handler with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims. Striving to deliver the highest level of customer experience, you will be a key liaison between the policyholder, the insurance company, our in-house field teams (technicians, trades, and managers), and sub-contractors.
Responsibilities:
Oversee the claims lifecycle from receipt of the initial instruction to job completion.
Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.
Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient and exemplary job completion.
Manage the regional administrative resource, providing support and guidance to other administration staff within the team to maintain workflow and quality standards.
Schedule trades according to job requirements on a day-to-day basis, optimizing time and minimizing travel.
Order materials in advance when necessary to keep workflows uninterrupted.
Take lead responsibility for assessing customer satisfaction with service and identifying any necessary remedial action.
Qualifications and Experience:
Previous experience in administration, claims handling, or customer service.
Experience in planning and allocating work to field-based staff is preferred.
Experience overseeing the work of others or supporting team workflow.
An understanding of claims management tools and systems is an asset but not required.
Preferred Skills:
Strong literacy and numeracy skills.
Proficiency in IT skills, including basic Excel use; experience with data analysis is a plus but not essential.
Excellent communication skills with the ability to influence and engage effectively across all levels.
    If you are interested in this role please apply and we will contact you

  • Falkirk, United Kingdom Densell Recruitment Full time

    Senior Claims Handler / Claims Coordinator FalkirkOffice-based We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join an established team in the Falkirk area. This will be a senior role within the team so taking on additional responsibilities to support the team manager as required.Job Summary: As...

  • Senior Claims Handler

    2 weeks ago


    Falkirk, United Kingdom Densell Recruitment Full time

    Senior Claims Handler / Claims Coordinator FalkirkOffice-based We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join an established team in the Falkirk area. This will be a senior role within the team so taking on additional responsibilities to support the team manager as required.Job Summary: As...


  • Falkirk, Falkirk, United Kingdom Falkirk Council Full time

    Falkirk Council is seeking an experienced leader to drive the Partnership's Strategy and Transformation activity. About the RoleThe successful candidate will be responsible for leading a team of professionals to achieve financial responsibility and accountability across the organization.This role is centered around people in our communities, with a focus...

  • Senior Claims Handler

    2 weeks ago


    falkirk, United Kingdom Densell Recruitment Full time

    Senior Claims Handler / Claims Coordinator FalkirkOffice-based We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join an established team in the Falkirk area. This will be a senior role within the team so taking on additional responsibilities to support the team manager as required.Job Summary: As...


  • Falkirk, United Kingdom CV-Library Full time

    Core Group are hiring! Job Title: Senior Claims Co-ordinator Job Summary: We are looking for a skilled and knowledgeable Claims Handler with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint is engaging, efficient, and effective. As the first point of contact for our customers,...


  • Falkirk, Falkirk, United Kingdom Falkirk Council Full time

    We are seeking a highly motivated and detail-oriented Graduate Scheme Coordinator to join our team at Falkirk Council.About the Role:This is an excellent opportunity for a recent graduate or final-year student to gain valuable work experience in local government, with a focus on data analysis and poverty reduction.You will provide administrative support to...


  • Falkirk, United Kingdom BELFOR Property Restoration Full time

    Job Description ​​​​​​​We are looking for a skilled and knowledgeable Claims Handler with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint with BELFOR is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle...


  • Falkirk, Falkirk, United Kingdom Falkirk Council Full time

    Are you a visionary leader with a passion for driving transformation in your community?About the RoleFalkirk Council is seeking an exceptional individual to join our senior leadership team as Head of Performance.The successful candidate will lead the Partnership's Strategy and Transformation activity, one of four refreshed portfolio areas.The role involves...


  • Falkirk, United Kingdom Brightwork Ltd Full time

    This role is being advertised by Brightwork who are recruiting for our client in Falkirk and we require a Temporary Senior Catering Assistant / Supervisor for our clients site.If you want to know about the requirements for this role, read on for all the relevant information.We are looking for an experienced Senior Catering Assistant / Supervisor to work in a...


  • Falkirk, United Kingdom Brightwork Ltd Full time

    This role is being advertised by Brightwork who are recruiting for our client in Falkirk and we require a Temporary Senior Catering Assistant / Supervisor for our clients site. We are looking for an experienced Senior Catering Assistant / Supervisor to work in a busy canteen environment based in Falkirk. Hours of work are on a rota basis: 37 hours reducing...


  • Falkirk, Falkirk, United Kingdom Falkirk Community Trust Full time

    Touring Theatre CoordinatorWe are seeking a highly organized and motivated Touring Theatre Coordinator to support the delivery of a festive-themed show for families in the Falkirk Council area. This is an exciting opportunity to join our team and contribute to the development of inclusive and engaging cultural experiences.The ideal candidate will have a...


  • Falkirk, United Kingdom Brightwork Ltd Full time

    This role is being advertised by Brightwork who are recruiting for our client in Falkirk and we require a Temporary Senior Catering Assistant / Supervisor for our clients site. We are looking for an experienced Senior Catering Assistant / Supervisor to work in a busy canteen environment based in Falkirk. Hours of work are on a rota basis: 37 hours reducing...


  • Falkirk, United Kingdom Brightwork Ltd Full time

    This role is being advertised by Brightwork who are recruiting for our client in Falkirk and we require a Temporary Senior Catering Assistant / Supervisor for our clients site. We are looking for an experienced Senior Catering Assistant / Supervisor to work in a busy canteen environment based in Falkirk. Hours of work are on a rota basis: 37 hours reducing...


  • Falkirk, Falkirk, United Kingdom Falkirk Council Full time

    Job AdvertIn Falkirk, we strive for excellence in social work services.We value a diverse workforce that reflects the communities we serve, promoting human rights, social justice, and professional integrity.We are seeking:Ambitious and motivated fully qualified and registered social workers to join our Assessment & Case Management (ACM) and Court & Early...


  • Falkirk, United Kingdom Falkirk Council Full time

    Job Advert Falkirk Council Our Council of the Future builds on the fact that Falkirk Council is well respected, has a culture of efficiency and continuous improvement and we take our community leadership role very seriously. The Role This is an opportunity for a talented individual to play a key role in the delivery of Road Design & Active Travel...


  • Falkirk, Falkirk, United Kingdom Falkirk Council Full time

    Job AdvertApplications from Falkirk Children's Services Planning Partnership Only.For Falkirk Children's Services Planning Partnership employees, this is a secondment opportunity. Before applying, please confirm with your current Line Manager that you can be released to take up this role, should you be successful.Seeking a dynamic individual to lead on the...


  • Falkirk, United Kingdom Falkirk Council Full time

    Job Description Falkirk Health and Social Care Partnership are looking to appoint a dynamic and enthusiastic Senior Home First Practitioner who will enjoy working in a busy environment within the Home First Team. This is a new role within the Home First team and an exciting time of team development and sustainable change within the service. You will...


  • Falkirk, United Kingdom Falkirk Council Full time

    Job Advert *APPLICATIONS FROM FALKIRK CHILDREN'S SERVICES PLANNING PARTNERSHIP ONLY* For Falkirk Children's Services Planning Partnership employees, who hold the relevant skills/experience, this is a secondment opportunity. Prior to application, please obtain confirmation from your current Line Manager that you can be released to take up this...


  • Falkirk, United Kingdom Falkirk Council Full time

    Job Advert *APPLICATIONS FROM FALKIRK CHILDREN'S SERVICES PLANNING PARTNERSHIP ONLY* For Falkirk Council employees this is a secondment opportunity. Prior to application please obtain confirmation from your current Line Manager that you can be released to take up this secondment opportunity, should you be successful. We are seeking a dynamic,...


  • Falkirk, Falkirk, United Kingdom Falkirk Council Full time

    Company OverviewFalkirk Council is a local authority that provides a range of services to its residents, including housing support, social care, and community development. Our vision is to create a safe, healthy, and prosperous community for all.Job DescriptionWe are seeking an experienced Support Services Coordinator to join our Housing Support Team. As a...