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Sales Co-Ordinator- Customer Service

4 months ago

Warrington, United Kingdom Grundfos Pumps Ltd Full time
Are you a customer centric professional with exceptional communication skills?
Do you want to elevate customer experiences, resolve issues, and co-ordinate seamless support?
If you thrive in a dynamic environment and excel in communication, apply now to be part of our frontline customer service team
Grundfos are looking for a Sales Co-ordinator- Customer Service to join our Commerical Building Services front line team based in Warrington, Manchester. In this role you will contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat, instant messaging etc.
What is the job about?
As a Sales co-ordinator you will provide the first level of customer contact resolution on inquiries that can be resolved quickly and provide timely and effective quotations, technical advice, and order entry related support to our Commercial Building Services customers and sales teams.
The role will include the following responsibilities:
* Commercial and technical advice on Customer inquiries which the employee can resolve within about 20 minutes, by email, telephone, live chat, instant messaging etc.
* Create tickets, e.g. RFI (request for information), RFQ request for quotation) and OEW (order entry workflow), for own processing or for forwarding to the back office.
* Create processed offers according to the description.
* Track offers according to specifications (e.g. sales guidelines).
* Follow up on Customer interactions within set SLA.
* Provide standard pricing and delivery information.
* Identify business opportunities and handover to external sales.
* Create, delete and maintain customer contact data in the SAP CRM system.
* Enter the incoming orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.
* Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order.
* Manage Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.
* Assist Customers with order progression and supply chain issues.
* Handle order fulfillment tasks.
* Provide order and delivery status to Customers.
* Record Customer complaints and
Your background
We anticipate that you will have previous experience within Customer Services approx. 2 years minimum, relevant administrative experience, great organizational skills and accountability with customers.
* Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
* Demonstrate working knowledge SAP (CRM/SD) (not a requirement but would be advantageous)
* Familiarity with MS Office applications.
* Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
* Excellent written and spoken English
What can we offer you?
* Flexible working
* Flexible benefits package
* A wide range of employee benefits and discounts
* Access to health and wellbeing initiatives
* Access to internal training and great opportunities for individual development
* Modern spacious working environment
We look forward to hearing from you