Customer Services/Call Handler
2 weeks ago
Call Handler / Customer Service Advisor - Job SpecificationRole Purpose To act as the first point of contact for customers and members of the public, providing a professional, efficient and customer-focused service. The role involves managing inbound and outbound calls, logging requests accurately, resolving queries, and ensuring issues are directed to the correct teams for action. Key ResponsibilitiesHandle a high volume of incoming phone calls , responding to customer enquiries, service requests, and complaints in a calm, professional manner. Log and update customer information accurately in digital platforms, CRM systems or case-management software. Assess and prioritise calls, ensuring urgent issues are escalated appropriately to internal operational teams. Provide clear and accurate information regarding services, processes, and next steps. Manage public-facing complaints by gathering detailed information, offering reassurance, and ensuring timely follow-up. Record all issues and complaints, record defects, and support service reporting (e.g., highways, public realm, utilities, or housing queries). Communicate with internal teams, contractors and supervisors to progress requests and ensure customers are kept updated. Maintain high standards of customer care , following organisational procedures and data protection guidelines. Produce daily call records, reports or updates as required by management. Contribute to continuous improvement by identifying patterns, recurring complaints, or service gaps. Skills & CompetenciesStrong verbal communication and active listening skills. Ability to remain calm under pressure and handle difficult conversations professionally. Fast and accurate data entry skills with good attention to detail. Proficient in digital systems, CRM platforms, and online mapping tools. Problem-solving mindset with the ability to think quickly and offer practical solutions. Good organisational skills and ability to prioritise workloads. Positive, customer-focused attitude with a willingness to go the extra mile. Desirable ExperiencePrevious call centre, customer service or public-facing experience. Experience logging service requests (e.g., repairs, highways, utilities, public realm). Familiarity with complaints handling procedures and escalation routes. Knowledge of local authority or contractor service environments. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. JBRP1_UKTJ
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Customer Services/Call Handler
2 weeks ago
Hereford, United Kingdom Advance TRS Full timeCall Handler / Customer Service Advisor - Job SpecificationRole Purpose To act as the first point of contact for customers and members of the public, providing a professional, efficient and customer-focused service. The role involves managing inbound and outbound calls, logging requests accurately, resolving queries, and ensuring issues are directed to the...
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Customer Services/Call Handler
2 weeks ago
Hereford, United Kingdom Advance TRS Full timeCall Handler / Customer Service Advisor - Job SpecificationYou can get further details about the nature of this opening, and what is expected from applicants, by reading the below.Role Purpose To act as the first point of contact for customers and members of the public, providing a professional, efficient and customer-focused service. xsabvtc The role...
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Customer Services/Call Handler
2 weeks ago
Hereford, United Kingdom Advance TRS Full timeCall Handler / Customer Service Advisor - Job SpecificationLike the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.Role Purpose To act as the first point of contact for customers and members of the public, providing a professional, efficient and customer-focused...
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Customer Services/Call Handler
2 weeks ago
Hereford, United Kingdom Advance TRS Full timeCall Handler / Customer Service Advisor - Job SpecificationLike the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. Role Purpose To act as the first point of contact for customers and members of the public, providing a professional, efficient and customer-focused...
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Customer service call handler
7 days ago
Hereford, United Kingdom TipTopJob Full timeCustomer Service Call Handler – TipTopJob Join to apply for the Customer service call handler role at TipTopJob Rate: GBP12 per hourDuration: Immediate Start (ASAP) until May 31, 2026Location: HerefordWork Pattern: Full-Time (40 hours), 8:00 AM – 4:00 PM (100% in office) Your Mission: The Voice of the Operation Duties Service Coordination: Answer...
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Customer service call handler
7 days ago
Hereford, United Kingdom Construction, Property and Engineering Full timeCustomer Service Call Handler - Essential Utilities (ASAP Start) Are you a friendly, clear communicator ready to join a stable, essential services team? We are seeking a dedicated Customer Service Call Handler to manage vital incoming calls and service queries for our client. This is a contract position based 5 days a week (Monday to Friday) in the office,...
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Customer Services/Call Handler
5 days ago
Hereford, United Kingdom Advance TRS Full timeCall Handler / Customer Service Advisor - Job Specification Role Purpose To act as the first point of contact for customers and members of the public, providing a professional, efficient and customer-focused service. The role involves managing inbound and outbound calls, logging requests accurately, resolving queries, and ensuring issues are directed to the...
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Customer Services/Call Handler
2 weeks ago
Hereford, Herefordshire, United Kingdom Advance TRS Full timeCall Handler / Customer Service Advisor - Job Specification Role Purpose To act as the first point of contact for customers and members of the public, providing a professional, efficient and customer-focused service. The role involves managing inbound and outbound calls, logging requests accurately, resolving queries, and ensuring issues are directed to the...
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Customer Services/Call Handler
2 weeks ago
Hereford, United Kingdom Advance TRS Full timeCall Handler / Customer Service Advisor - Job Specification Role Purpose: To act as the first point of contact for customers and members of the public, providing a professional, efficient and customer-focused service. The role involves managing inbound and outbound calls, logging requests accurately, resolving queries, and ensuring issues are directed to the...
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Customer Services/Call Handler
2 weeks ago
Hereford, United Kingdom Randstad Cpe London Full timeCall Handler / Customer Service Advisor - Job Specification Role PurposeTo act as the first point of contact for customers and members of the public, providing a professional, efficient and customer‑focused service. The role involves managing inbound and outbound calls, logging requests accurately, resolving queries, and ensuring issues are directed to the...
