Order Specialist
3 weeks ago
MAIN PURPOSE OF ROLE
To manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First Offer process in line with the MSA. Be first point of contact for 3rd Party customers advising on status of applications and drive the process to ensure fastest time to revenue is achieved.
Support Demand Analysts with processing Anchor Tenant demand into Cornerstone, and be responsible for receiving, validating, accepting or rejecting demand requests into the business, using a pre-defined validation criterion and SLAs to ensure works requested are within Cornerstone scope and budget. Work with internal & external stakeholders to build and maintain relationships to ensure effective project delivery.
KEY RESPONSIBILITIES
Manage 3rd Party Applications into Cornerstone Manage 3rd party applications from non-Anchor Tenants through the Right of First Offer process as defined under the MSA. Create, update, maintain, and issue progress reports to all stakeholders including status updates to customers. Collaborate with internal stakeholders and provide support on any customer information required to assist in the delivery of the services required. Be the first point of contact for customers and build relationships as necessary and promote Cornerstone as the first choice of network provider. Manage offer letters and quotes to customers ensuring costs are accurate and timely.Ensure customer POs are received, correct, and in place prior to accepting and initiating orders. Work closely with Acquisition and Build PMs and contribute to the development, and continuous improvement of practices and process that enable Cornerstone to provide services to the customer that is considered to be best in class.
Processing Service Order Requests (SOR) To effectively process all Service Order Requests that are received by the Cornerstone Demand team. Use key business reports and financial information to ensure that requests are within Cornerstone business scope, budget and forecasts, providing full justification for any rejected demand, highlighting any issues to the Lead Demand Analyst for onward review. To coordinate shared mailbox activities, ensuring key stakeholders receive regular and meaningful updates with regards to their request.
- Change Management
- Database Management
- Stakeholder Management .
- Support Supplier Management
Desired Experience
- Experience in data management & Program support
- Experience in working with and managing demanding customers
- Experience within telecoms industry
- Experienced in process creation and continuous improvement programmes
Skills / Knowledge
- Intermediate Excel skills
- Intermediate MS Office knowledge
- Accuracy & attention to detail
- Ability to work to deadlines
- Evenflow/Omnix/Remedy knowledge
Recruitment Process
- Initial Screening (30 minutes)
- Competency Interview (1 hour)
- Psychometric Assessment (15 minutes)
- People and Culture Interview (1 hour)
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