Program Manager, Global Transportation Services

4 weeks ago

Admiralty Arch, United Kingdom Amazon TA Full time
At Amazon, we're continually working to be the most Customer-centric company on earth. Transportation is integral to that, as its the final touch-point for our customers receiving their purchases, and our customers depend on our fast and reliable delivery.
Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered as fast as feasibly possible, and on time, every time. To meet this goal we have to continually innovate in our transportation networks, and work towards providing best in class service levels through the entire chain, while using an innovative mechanism, to continually evolve our delivery networks.
As E2E Trans & 3P Ops PM, you will play a key role in driving the performance, innovation and reliability of our Transportation teams, working cross-functionally with teams across the entire Amazon business. Our transportation network is complex, but with your drive and dedication we will achieve continuous improvement through our Carrier partners, Network design teams, improved demand planning & capacity management, volume allocation between air & ground, first mile scheduling, middle mile on time performance, and last mile injection.
You will be accountable for driving end-to-end programs across Europe with 3P carriers. You will have to complete deep analyses of our network and understand our metrics in detail, and have the ability to implement solutions that influence both the short and long-term goals of our business.
Key job responsibilities
Execute performance management metrics reviews (cost, speed, quality, etc.) for outbound transportation and derive improvement plans from it.
Drive and lead continuous improvement initiatives with carriers, fulfillment centres, Customer service and Retail teams to improve customer experience, costs or processes: Prepare for and lead Ops calls, daily business reviews, WBRs, QBRs, Customer Satisfaction workshops.
Manage Capacity, Speed and accuracy of delivery arrival ensuring the customer gets a perfect delivery execution.
Advise Amazon leadership team proactively of critical situations along with the expected impact and mitigation actions planned.
Produce and communicate transport plans/forecasts on a regular basis.
Manage and solve Transportation related escalations.
Drive root-cause analyses and the successful implementation of corrective actions in order to improve service or cost, or to resolve a problem.
Drive innovation by taking ownership of new projects and delivering them with success across multiple functions.
We are open to hiring candidates to work out of one of the following locations:
London, GBR
BASIC QUALIFICATIONS
- Experience defining and executing program requirements
- Experience defining program requirements and using data and metrics to determine improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree
PREFERRED QUALIFICATIONS
- Experience implementing repeatable processes and driving automation or standardization
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ((url removed)) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (phone number removed) ((url removed)(phone number removed)). If calling from Ireland, please dial (phone number removed) ((url removed)(phone number removed))

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