Homeless Prevention Officer

2 weeks ago

AshtonunderLyne, United Kingdom OWOA Full time
Homeless Prevention Officer
The Homeless Prevention Officer will be based within the dynamic Housing Advice Service, providing critical housing-related advice to a diverse clientele. The primary objective of this role is to prevent homelessness by utilizing a wide range of tools and strategies. The officer will participate in multi-agency meetings to support the most vulnerable members of the community, ensuring the sustainability of tenancies and accommodation arrangements.
Main Duties and Responsibilities
1.
Homelessness Prevention:
Proactively determine duties owed to applicants and prevent homelessness through timely and appropriate actions under current homeless legislation.
2. Develop and manage Personal Housing Plans.
3.
Advice and Assistance:
Deliver the Council’s statutory duty to provide advice and assistance to customers who are homeless or at risk of homelessness.
4.
Front Line Service:
Provide efficient and effective front line assessment and prevention service.
5. Accurately assess housing need and homelessness in line with housing legislation through various assessment methods, ensuring the Council's legal duties are met.
6.
Collaboration:
Work with external partner agencies including Registered Providers, Private Rented, and Voluntary Sector to promote homelessness prevention.
7. Identify and implement multi-agency actions and solutions, aligning with customer expectations and needs.
8.
Fairness and Equality:
Continuously improve fairness and equality for customers, staff, and partners with regard to race, disability, gender, sexuality, religion, and age.
9.
Teamwork:
Collaborate with team members to meet deadlines and fulfill roles and responsibilities.
10. Assist in developing best practices for homelessness services and solutions.
11.
Community Engagement:
Engage actively with community groups, external partners, charities, and other organizations to reduce homelessness across the Borough.
12.
Performance and Reporting:
Meet individual and team performance targets.Maintain high standards of record keeping, report activity, and contribute to monitoring, review, and data management activities.
13.
Meetings and Policies:
Attend internal and external meetings as required.
14. Comply with Council policies and procedures, including health, safety, welfare, customer care, emergency, evacuation, and security protocols.
15.
Flexibility:
Work flexibly, including undertaking other duties appropriate to the employee’s background, skills, and abilities.Engage in personal development as needed.
About You
Essential Qualifications:
* Level 3 qualification or equivalent in a housing-related field.
* Minimum of 3 GCSEs, including English and Maths.
Essential Skills, Knowledge, and Experience:
* Proven experience in planning, organizing, and prioritizing workloads to meet performance targets and deadlines.
* Experience working with vulnerable and homeless people, conducting client assessments and interviews.
* Ability to make s.184 decisions for Homelessness Prevention, Relief, and Final Duty.
* Understanding of issues faced by homeless individuals and adults at risk.
* Ability to exercise sound judgment, solve problems, and seek advice as necessary.
* Strong negotiation and conflict management skills.
* Proactive and creative in finding solutions for various homelessness scenarios.
* Excellent verbal and written communication skills, capable of presenting accurate information through case notes and emails.
* Knowledge and experience of allocations processes and homelessness software.
* Customer-focused, with an understanding of the needs of customers requiring additional support or referral.
* Relevant experience in homelessness or housing management, with an understanding of the Housing Act 1996, Homelessness Act 2002, Localism Act 2011, and Homelessness Reduction Act 2017

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