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Partner Support Team Leader

3 months ago

Hucclecote, United Kingdom Onecom Full time
Role: Partner Support Team Leader (IP Office Team)
Location:  Brockworth, Gloucestershire
Competitive Salary: £30,000 per annum
Fantastic Hours: Monday - Friday 9:00 - 17:30
The task at hand: A Partner Support Team Leader will cover leading a team of Partner Support Advisor’s providing an excellent service to Onecom Partners’ Partners. Supporting with the provision and repair of the supplied Products and Services within the portfolio.
You'll be great in this role if: 
- You have experience working within a customer service environment
- You have experience of working with Telecoms, Data, Technology
- You have strong people management skills
- You have the abity to mentor and train new team members
- You are well organised and methodical
- You have strong problem solving skills and have an analytical approach to issues
What you’ll be busy doing: 
- Responding to requests for support from Partners 
- Managing service delivery, repair, requests for information and queries
- Working with suppliers, service teams and supplier service and account managers
- Assisting in recruitment and training of Partner Support Advisors
- Performing line management duties including developing and motivating the Partner Support Advisors
- Working to assist Partner Operations Manager with team strategies and objectives
- Feeding back on performance, business improvement and management information
- Advising on the implementation of new processes and procedures within the team
- Identifying and implementing solutions to progress the department
- Point of escalation for customer contact
- Assisting with internal projects
- Completing performance appraisals and monthly 1-2-1’s with any direct reports
Onecom Perks and Benefits:  
Agile working: Enabling our people to work where they work best, using our Agile Working Policy
Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year
Birthday Break: Day off for your birthday, during your birthday month
MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks
Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme
Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support
Pension: We offer 9% combined pension contribution
Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support
Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption
Rewards: Quarterly employee reward programme and annual awards
Discounts: Discounts on tech 
Referral Incentive: You’ll receive a bonus for each successful friend or family member you refer
Socials: Work hard and play hard with our all-expenses paid company events and parties
Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners
Academy: Limitless professional development with access to our in-house training academy
Who we are 
Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. 
We’ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. 
We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. 
Equity, Diversity & Inclusion 
Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. 
Notice to Recruitment Agencies 
Onecom operates a direct sourcing model and does not accept speculative CVs