Current jobs related to Housing Contact Centre Advisor - City of Westminster - AKTON Resourcing Ltd

  • Contact Centre Advisor

    3 months ago

    Westminster, United Kingdom City of Westminster Council Full time

    **About Us**: **THE EXTRAORDINARY STORY OF LISA’S DRIVE** Growth, Planning and Housing in Westminster City Council is a world of extraordinary stories. Where reactive and passionate people are dedicated to enhancing services and creating real connections. Take Lisa for example. The impact she’s had at her contact centre is remarkable. During Covid-19,...

  • Contact Centre Advisors

    1 month ago

    City, United Kingdom Page Personnel Full time

    Page Personnel have just registered multiple Contact Centre Advisor Positions to work for a reputable Law Firm in Leeds!We are looking for enthusiastic customer service professionals that are looking to kick start their career you will be given the best training alongside fantastic support and an excellent structured career plan!If you are looking for a...

  • Contact Centre Advisor

    7 days ago

    Newport, Isle of Wight, United Kingdom WP Recruitment Full time

    Call Centre / Contact Centre Advisor Industry: Infrastructure Location: Newport, Isle of Wight Hours: Dayshift 7am - 7pm / Nightshift 7pm - 7am on 4 on/4off rota ( nightshift every third rotation) Days: 4 on 4 off on a rota basis ( Monday - Sunday) Duration: Temp to Perm for the right candidate Duties: Responding to customer calls within set timescales,...

  • Contact Centre Sales Advisor

    4 weeks ago

    City, United Kingdom Page Personnel Full time

    Page Personnel have just registered multiple Contact Centre Sales Advisor Positions in York to work for a reputable business within the non for profit sector!This would be an excellent opportunity for someone experienced within a Contact Centre environment or someone that is looking to start out their career with a business that will provide the best...

  • Contact Centre Advisor

    1 month ago

    Newport, Isle of Wight, United Kingdom WP Recruitment Full time

    Call Centre / Contact Centre Advisor We have two shifts available: 1 X 4on 4 off dayshift ( 7am – 7pm) 1 x rotating days and night shifts (nightshift is every third rotation) Industry: Infrastructure Location: Newport, Isle of Wight Hours: Dayshift 7am - 7pm / Nightshift 7pm - 7am Days: 4 on 4 off on a rota basis ( Monday - Sunday) Duration: Temp to Perm...

  • Contact Centre Advisor

    4 weeks ago

    Newport, Isle of Wight, United Kingdom WP Recruitment Full time

    Call Centre / Contact Centre AdvisorWe have two shifts available:1 X 4on 4 off dayshift ( 7am – 7pm)1 x rotating days and night shifts (nightshift is every third rotation)Industry: InfrastructureLocation: Newport, Isle of WightHours: Dayshift 7am - 7pm / Nightshift 7pm - 7amDays: 4 on 4 off on a rota basis ( Monday - Sunday)Duration: Temp to Perm for the...

  • Contact Centre Advisor

    1 month ago

    Welwyn Garden City, United Kingdom TheICEway Full time

    A skilled and passionate Contact Centre Agent is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City, Hertfordshire on a full-time basis.  As a Contact Centre Agent, you will be responsible for handling customer inquiries, providing exceptional customer service, and effectively communicating...

  • Contact Centre Advisor

    4 weeks ago

    Welwyn Garden City, United Kingdom TheICEway Full time

    A skilled and passionate Contact Centre Agent is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City, Hertfordshire on a full-time basis. As a Contact Centre Agent, you will be responsible for handling customer inquiries, providing exceptional customer service, and effectively communicating with...

  • Contact Centre Advisor

    3 weeks ago

    Welwyn Garden City, United Kingdom Jobheron Full time

    A skilled and passionate Contact Centre Agent is needed to join the team at this leading IT services and technology consultancy based in Welwyn Garden City, Hertfordshire, on a full-time basis.As a Contact Centre Agent, you will be responsible for handling customer inquiries, providing exceptional customer service, and effectively communicating with...

  • Contact Centre Advisor

    1 month ago

    Welwyn Garden City, United Kingdom TheICEway Full time

    A skilled and passionate Contact Centre Agent is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City, Hertfordshire on a full-time basis. As a Contact Centre Agent, you will be responsible for handling customer inquiries, providing exceptional customer service, and effectively communicating with...

  • Contact Centre Advisor

    3 weeks ago

    Welwyn Garden City, United Kingdom TheICEway Full time

    A skilled and passionate Contact Centre Agent is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City, Hertfordshire on a full-time basis.  As a Contact Centre Agent, you will be responsible for handling customer inquiries, providing exceptional customer service, and effectively communicating...

  • Call Centre Sales Advisor

    2 months ago

    City, United Kingdom CCA Recruitment Group Full time

    Role: Call Centre Inbound Sales AdvisorLocation: Camden, London Salary: 29,000 & competitive bonus scheme Operational Hours: Mon-Friday 8am-8pm with some weekend working on a rotational shift pattern 9-6pm- working 40 hours per weekAre you looking for a company that rewards you? A growing company that has a clear progression path?Do you enjoy talking to...

  • Contact Centre Advisor

    1 week ago

    The Royal Town of Sutton Coldfield, United Kingdom Cox Automotive Full time

    Inspection Services is a core part of the Manheim Inventory Solutions business, and is the number one provider of end of lease vehicle inspection and collection services.  Inspection Services offers its customers a seamless process that enables them to capture end of lease damage on the vehicle in the presence of the Hirer, thus providing a tangible return...

  • Contact Centre Claims Advisor

    7 days ago

    Clifton, City of York, United Kingdom Hays Business Support Full time

    Hays Business Support is currently working with a friendly business based in York. This organisation is currently recruiting multiple people to join their growing claims department. Full-time and part-time vacancies are available. Part-time is a minimum of 22.5 hours or 3 full days. The full-time salary is £23,400 You will be working for a not-for-profit...

  • Leasehold Advisor

    3 months ago

    Westminster, United Kingdom City of Westminster Council Full time

    **About Us**: **THE EXTRAORDINARY STORY OF LISA’S DRIVE** Growth, Planning and Housing in Westminster City Council is a world of extraordinary stories. Where reactive and passionate people are dedicated to enhancing services and creating real connections. Take Lisa for example. The impact she’s had at her contact centre is remarkable. During Covid-19,...

  • Contact Centre Sales Advisor

    4 weeks ago

    City, United Kingdom Hays Business Support Full time

    Hays Business Support is currently working with a friendly business based in York. This organisation is currently recruiting multiple people to join their growing claims department. Full-time and part-time vacancies are available. Part-time is a minimum of 22.5 hours or 3 full days.You will be working for a not-for-profit organisation with an excellent...

  • Contact Centre Agent

    1 month ago

    GLASGOW CITY CENTRE, United Kingdom OPTICAL EXPRESS Full time

    Title: Customer Care Advisor Hours: 40 hours per week, Full Time Location: Glasgow City Centre - Office based Salary: £23,795 Following their recent acquisition, The Harley Medical Group and sk:n clinics are now part of the same Group that owns Optical Express and ACES, two of the leading ophthalmology providers, dedicated to giving both private and NHS...

  • Contact Centre Agent

    2 months ago

    Glasgow City Centre, United Kingdom Optical Express Full time

    Title: Customer Care Advisor  Hours: 40 hours per week, Full Time  Location: Glasgow City Centre – Office based Salary: £23, plus Bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 33 years, millions of patients have trusted...

  • Contact Centre Agent

    2 months ago

    GLASGOW CITY CENTRE, United Kingdom OPTICAL EXPRESS Full time

    Title: Customer Care Advisor Hours: 40 hours per week, Full Time Location: Glasgow City Centre - Office based Salary: £23,795 plus Bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 33 years, millions of patients have trusted Optical...

  • Call Centre Advisor

    2 months ago

    The City of Brighton and Hove, United Kingdom HR GO Recruitment Full time

    Job Title: Call Centre Advisor Location: Brighton (Hybrid) 3 days in office 2 days at home Salary: Based on experience Working Hours: 9am-5pm Job Type: 12 Month contractWhat the client can offer you: Hybrid working Yearly company bonus £1,000 yearly personal development fund 5 study day's a year 25 days holiday + bank holidays Earn (extra 2 days off...

Housing Contact Centre Advisor

4 months ago

City of Westminster, United Kingdom AKTON Resourcing Ltd Full time
Housing Contact Centre Advisor
Westminster
Job Role
Be the first point of contact for customers making requests or enquiries through a variety of channels. (phone, email ,social media, f2f )
Present an empathetic approach to supporting customers with support needs.
Have a focus on delivering suitable outcomes for customer enquiries focusing on swift resolutions.
Answering inbound calls within Service level agreement.
Experience in making outbound calls to customers maintaining the highest standard of customer care.
Responsible for managing correspondence via CRM and various databases ensuring they are administered correctly providing accurate statistical returns.
Monitoring consistency and accuracy across the team and ensure acknowledgements and correspondence are dispatched within corporate timescales.
Raising safeguarding issues for vulnerable customers.
Admin tasks associated with the return of paper and online forms.
Cross referencing information from the form with information currently held on CRM.
Adding Vulnerability and Reasonable Adjustments based on what is told.
Raising safeguarding issues to the contact centre manager.
Working through a queue of work, making referrals and closing completed tasks