Funeral Arranger

3 weeks ago

Croydon, United Kingdom WorkForce Recruitment Full time
Salary £25 – 26k pa depending on knowledge and experience
40 hours per week
Car driver required with own car and clean licence
Mileage paid
Role Outline:
To meet with all clients, either in person or over the phone, to arrange funerals; with an understanding, caring and sympathetic frame of mind. To handle their affairs from start to finish of the procedure and to clearly explain and communicate as and when the client needs it.
Job Role and Responsibilities:
Meet with clients to arrange funerals, including explaining the procedure, giving advice and offering a sympathetic ear
Ability to deal with bereaved families appropriately
Fill in all necessary paperwork accurately, either in paper form or electronically. Have a good understanding of computer software for electronic arranging and inputting information.
Book cemetery, crematorium, church, minister, grave digger etc. as necessary
Arrange for removal of deceased from wherever they are laying, advise on dressing. Be willing to dress and apply facials to deceased (training will be provided).
Put notices in newspapers, order flowers, create and construct orders of services.
Ensure the smooth handling of affairs from start to finish
Build a relationship within the community of the location of the office, e.g. fund raising for the local church, setting up communication groups
Maintaining a clean working environment including offices, reception and chapels
Willing to cover any branch when requested.
Have memorial masonry admin experience.
Arrange urns, fingerprint jewellery, ashes jewellery and aftercare
Attend work functions and networking events to positively promote new relationships and the company within the local community.
Key Skills and Qualifications:
Caring and sympathetic attitude
Excellent communicator
Computer literate and accurate paperwork completion
Excellent timekeeping
Excellent listening skills
Immaculately presented.
Driver’s licence
Cert FAA qualification preferred but not necessary

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