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Senior Business Travel Consultant
4 months ago
At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.
About CTMnCTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. ROLEnConduct business in an efficient and professional manner whilst adhering to company procedures and guidelines, you will work closely with the Team Manager as required to support the business objectives.
SKILLS REQUIREDn• Team player, resilient and adaptable with the ability to remain calm and patientn• Proven attention to detail and quality standardsn• Extensive industry experience in all areas of the reservation processn• Fully confident in all aspects of the GDSn• Sound, proven SABRE/ GALILEO GDS skills with an excellent understanding of fares and ticketingn• Ability to turnaround fare recalculations and ticket re issues quicklyn• Able to work independently and use own initiative to resolve problems and find a solutionn• Highly organised, ability to plan, prioritise and multi-task under pressuren• Strong communication skills demonstrating a pro-active response to client servicing at all timesn• Interpersonal skills.n• Adept using Microsoft Office Software
EXPERIENCE AND QUALIFICATIONSn• Proven advanced industry experience in all areas of travel management operations is essentialn• Sound, proven SABRE skills with the ability to manage multiple reservations and PCC’sn• Excellent understanding of fares and ticketing ideally to BA1/2 level or equivalentn• Extensive industry experience in all areas of the reservation process
Required of all CTM PositionsnEmbrace CTM’s core values of Exceed to Service, Innovate to Generate, Trust to Succeed, Empowered to Achieve, Collaborate to Perform, Recognize to Reward, Play to Win.nProfessional, collaborative, and supportive interaction with employees, clients, suppliers, and vendors.nWork independently and as part of a team.nProfessional written and verbal communication.nMeet deadlines, handle, and prioritize simultaneous requests.nCreative and analytical thinking with strong problem-solving and consultative skills.nDemonstrates calm under pressure – is a proactive contributor and eager to learn.nProficiency in Microsoft Office Suite.nBasic math.nRead and interpret information.nAttention to detail.nRegular and reliable attendance.
