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Electronics Helpdesk Engineer

1 month ago

Northampton, United Kingdom Pertemps Northampton Full time
Our client based in Northamptonshire require an Electronics - Helpdesk Engineer to join their busy team to help deliver a consistently high quality and accurate service.
Responsibilities:
Providing telephone diagnostics and technical assistance to clients and colleagues within the Technical Services Team.
Provide technical expertise and be a point of reference for Department colleagues.
Utilise, manage, and maintain technical product documentation.
Ensuring relevant information is always shared with team members and accessible to ensure the most up to date information is available.
Update the electronic job management system, according to agreed procedures.
Record, analyse and make recommendations on common equipment faults and the subsequent management of spare parts stock levels.
Perform quality assessments of Field Engineers work ensuring that the relevant performance logs are accurate and up to date at all times highlighting training needs.
Provide technical assistance to Technical Service Manager with bespoke investigations / reports to assist in the development of the Department or respond to Customer issues.
Attend emergency breakdowns at customer sites when required.
Providing support to other team members where required.Requirements:
Engineering qualifications - Preferred but dependant on experience etc, not a requirement.
Electrical experience - Desirable.
Ability to read/understand electrical drawings - Desirable.Benefits:
20 days starting holiday (Increases to 30 days with time served).
Sick pay scheme (after probation).
Workplace pension (after probation).
Annual Bonus Scheme (after 1 year of service).
Life Assurance.
Ability to travel as/when required - Van provided if required to travel for work.
Lots of training/development available

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