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Resident IT Systems Engineer

2 months ago

Bradford, United Kingdom Proactive Global Full time
ROLE: Resident IT Systems Engineer
LOCATION: West Yorkshire
SALARY: £47,500
HOURS: 2 weeks days / 2 weeks nights
Week 1 - Mon, Tues, Fri, Sat, Sun
Week 2 - Wed, Thurs
JOB SUMMARY
Based at our customer's distribution centre the role is to provide hands-on technical support and analysis for our software, infrastructure and technology products and ensure the availability of installed systems. Engaging directly with the customer to support with operational analysis, exceptions and change management, this role enables the individual to be a significant contributor to the success of our customer's day to day business operation. Reporting to the Site Manager, the Systems Engineer will communicate effectively and accurately any business-critical situations together with the hotline and development groups with appropriate priority.
KEY RESPONSIBILITIES
Monitoring and management of internal software systems (WCS, WMS, PLC, SCADA) and associated hardware.
Identify, analyse and root-cause-analysis of Systems and IT issues.
Support the remedy process of software through investigation.
Incident and problem management (hotline tickets)
Manage and communicate effectively with stakeholders both internal and external.
Meet the agreed performance objectives for the role
Ability to dynamically prioritise workload and tasks effectively according to current business needs
Self-motivated and a proactive approach to problem solving is essential with a strong working relationship with all stakeholders
Strong communication skills and engagement with stakeholders
High level of responsibility and awareness of business-criticality
Ability to learn and develop on the job
Ability to keep calm, confident and focused while working under pressure
Capacity to work as part of a team and as an individual without constant need for supervision
Ability to work flexible hours and locations
Ability to provide occasional on-call remote support
Support the resident engineering/maintenance team during breakdown, repairs, maintenance activities SKILLS, QUALIFICATIONS AND EXPERIENCE
NVQ/BTEC/C&G Level 3 in an IT discipline essential (Degree level preferable) or 3-5 years' experience in IT
An understanding of warehouse operations and supply chain management
Linux Operating Systems (Command line interface to administer OS performance, log files navigation and deploy releases)
Proficient using SQL (DML, DDL, TCL) and SQL Developer
Experience with PL/SQL language
Debugging skills
Hands-on database experience (Oracle beneficial)
1+ years' experience in software application support and incident investigation would be desirable
3-5 years related experience in logistics, high volume manufacturing, distribution, production planning and/or transportation environment would be desirableImportant behaviours to have in line with our company values
Appreciation - Recognises the achievement of others
Creativity - Is resourceful and innovative
Courage - Willing to learn and try new things
Openness - Always approachable and helpful
Reliability - Consistently gives their bestCompany benefits
Company contribution up to 6% pension
Private healthcare including dental and optical cover
Cycle to work scheme
Employee referral scheme
Employee assistance programme
Employee of the Quarter Awards
Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy