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Trainee Customer Services Advisor, NN1 1ED, NN11 4XG, NN12 6AD, NN1 1DE

2 months ago

Northamptonshire, United Kingdom West Northamptonshire Council Full time
Our Benefits

We offer a wide range of benefits to our employees, these include:

  • Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
  • Cycle to Work scheme. 
  • Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
  • Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
  • Car Lease scheme
  • Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
  • Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
  • Ongoing training and development opportunities.
  • A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
  • Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
  • Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.
About the role

Provide first class customer-orientated advice and information service to the Customers and visitors to West Northamptonshire Council, at the Councils One Stop Shop and Contact Centre.

To be an advocate for the delivery of service excellence across the council, and all our external partners.

To learn all about the Council services, how it delivers business to our customers, and to understand how delivering customer excellence in challenging circumstances is critical to support the local community

 

What will you be doing?

As a Customer Service Advisor at West Northamptonshire Council, you will be the welcoming face and voice for our customers, addressing their inquiries via phone, face-to-face, and email with enthusiasm and accuracy. You’ll guide and inform customers about our wide range of services, passionately advocate for service excellence, and stay up-to-date to provide exceptional support. Working closely with a fantastic team, you’ll strive to exceed performance targets and make a positive impact on our local community. These roles are based in our vibrant offices in Northampton, Towcester, and Daventry.

About you

We are looking for like-minded colleagues who:

  • Can provide an effective customer-focused service.
  • Can work closely with colleagues to seek feedback and resolve complaints.
  • Meet performance targets.
  • Have a flexible approach.
  • A 'can-do' attitude
  • Excellent communication and listening skills
  • Able to work as a team
  • Attention to Detail
  • Engaging Personality
  • Problem-Solver

These roles will be based in Northampton, Towcester and Daventry offices.

About us We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.When potential is unlocked, talent thrives.Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.West Northants Council, where careers thrive.