Fire and Security Service Engineer

3 weeks ago

Coventry, United Kingdom Securitas Technology Full time
FIRE & SECURITY SERVICE ENGINEER
Securitas Technology is a world-leading provider of integrated security solutions that protect, connect and optimise businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services. To learn more, visit
We are searching for an experienced F&S Service Engineer who is passionate about what they do and making a difference to people's lives with the work we do in Security Solutions. We take pride in having a great team of people who support each other, share knowledge and it is important to us that you enjoy coming to work and feel part of this team. You will be joining a world leader in Security, a company that is growing and will support you as you grow with us.
Postcodes covered: CV/NN/OX
YOUR ROLE…
As F&S Service Engineer you will undertake the servicing and maintenance for our customers. You will take ownership of a problem and have the ability to identify and rectify problems before they occur. Taking pride in your work, you will deliver the best service to our customers and exceed their expectations whenever possible.
KEY PRODUCT AREAS:
Access Control | Intrusion Protection | Video Surveillance | Door Entry | Fire Detection | Audio Alarm Verification | Staff Protection | Public Address | Time & Attendance | LED Lighting
Drive excellent customer service by working with the area supervisor and national Call Centre utilising our dedicated PDA management software. You will be expected to provide a professional and positive "can-do" approach to service calls and maintenance visits. Once established, the successful candidate will also have significant additional earning potential through our callout rota
Attend and resolve daily service calls plus maintenance visits where required
You will accountable for your vehicle and its stock once issued. It is your responsibility to ensure they are adequately maintained with any issues being escalated once identified
Flexible working hours will be periodically required to meet client demand
Ideally located approximately 30 minutes travel into your working area
Perform Call Out Duty in accordance with published rota
Carry out minor day-work tasks as required. Aid Installation technicians when required and assist other Service department personnel during their absence in order to achieve Company targets and objectives.
Clean driving license
EXPERIENCE REQUIRED:
Working knowledge of Intruder systems: Texecom, Galaxy, Pacom & GE ranges
Working knowledge of Access Control systems (PC based and standalone): Lenel, C-Cure, PAC, Genetec & Paxton
Working knowledge of CCTV systems across analogue and IP platforms.
Working knowledge of Fire Alarm Systems across Addressable and Conventional: Kentec, Advanced, Gent
Preferred experience of the following will be advantageous: Milestone, Dahua, Hanwha, Genetec,
PERSON SPECIFICATION:
Solid experience within the security industry
Strong knowledge of the Security Systems industry and it's standards is essential
Knowledge in Fire is ideal, but training can be provided
Proven field service technical experience
Proactive response to all situations; lone working and problem-solving ability.
Proven track record of delivering excellent customer service
Ability to identify & refer potential sales leads (paid commission available)
Good communications skills
Good time management and planning skills

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