Deputy Customer Experience Manager, New Theatre, George Street

2 weeks ago

Oxford, United Kingdom Ambassador Theatre Group Full time

Deputy Customer Experience Manager  We’re looking for an enthusiastic and proactive Deputy Customer Experience Manager to support the Customer Experience Manager in leading our Front of House team. You’ll help ensure our audiences feel welcomed, safe, and valued from the moment they arrive to the moment they leave. The ideal candidate will have experience of leading customer facing teams, with experience in food and beverage, catering or hospitality management and delivery, with the ability to embed high standards while developing new business opportunities. This is an ideal position if you are looking for a new challenge in a busy, dynamic, and historic venue.  This is a hands-on leadership role where no two days are the same—perfect for someone who thrives in fast-paced environments and loves motivating a team to deliver exceptional service. The New Theatre Oxford is the main commercial theatre in Oxford and has a capacity of nearly 1,800 people. There has been a theatre on the corner of George Street for almost 170 years. The first theatre built in 1836 was known commonly as the 'Vic', and later as the 'Theatre Royale' and has previously been the home of Oxford University Dramatic Society. The theatre was damaged by fire in 1892 and enlarged in 1908, and the present building dates from 1933, opening in 1934. Our venue hosts touring productions ranging from musicals, comedians, music events and we host private conferences. ATG Entertainment is proud to stand at the forefront of the live entertainment industry.  People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential. Interested? Please click on the link to view our full Job Description We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.  We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at  atgentertainment.com  and uk-careers.atgentertainment.com  Salary: £28,000Closing Date:

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