Senior Executive Operations Officer

An opportunity to make a positive impact on peoples’ lives and community
Caledonia Housing Association is one of Scotland’s leading social housing providers and has been recognised as one ofthe top UK Housing Associations to work for, with the vision of providing “Homes and Services that make lifebetter”. We are committed to providing high quality affordable housing, building new homes and transformingcustomer services, across the 8 local authorities in which we operate, employing approximately 200 staff.
Caledonia is a financially strong organisation with exciting opportunities ahead of us, so it’s a great time forsomeone looking for a career defining opportunity to expand their strategic leadership
This Executive Director of Operations follows a recent review of our Executive Structure, with the aim of enhancingthe strategic capacity of Caledonia’s senior leadership team. The Executive Director of Operations will be responsible for strategic leadership and oversight of all aspects ofhousing operations, including: frontline customer service, housing management, property investment programmes,repairs and cyclical maintenance, support services, new build and regeneration projects.
You will collaborate closely with the executive team and our Management Board to develop and execute strategies thatprovide an exceptional customer service to over 5,600 social housing tenants and 2,300 home owners acrossScotland, while increasing the supply of affordable housing and developing sustainable communities throughsignificant investment, new build and regeneration programmes.
You will possess exceptional skills in leadership and strategy with experience of leading complex, multi-disciplinaryteams to deliver business transformation and great customer service.
The Executive Finance Director is a Hybrid Role, which means you will work flexibly from a range of sites including:working from home, at Caledonia Group Offices, or on a mobile basis to be near customers or assets.
As a Caledonia Housing Group employee, you will enjoy a fantastic range of benefits including:
~36 days annual leave (increasing with service)
~ Sector leading pension scheme, matched up to 12% byus
~ FREE membership of a healthcare cash plan, including cover for dependents
~ Employee Counselling Service
~ Caledonia strives for equality of opportunity in all its activities and encourages applicants from all sections ofthe community.
An opportunity to make a positive impact on peoples’ lives and community
Caledonia Housing Association is one of Scotland’s leading social housing providers and has been recognised as one ofthe top UK Housing Associations to work for, with the vision of providing “Homes and Services that make lifebetter”. We are committed to providing high quality affordable housing, building new homes and transformingcustomer services, across the 8 local authorities in which we operate, employing approximately 200 staff.
Caledonia is a financially strong organisation with exciting opportunities ahead of us, so it’s a great time forsomeone looking for a career defining opportunity to expand their strategic leadership
This Executive Director of Finance role follows a recent review of our Executive Structure, with the aim of enhancingthe strategic capacity of Caledonia’s senior leadership team. The Executive Director of Finance will be responsible for strategic leadership and oversight of all aspects offinance and treasury management. You will collaborate closely with the executive team and our Management Boardto develop and execute financial strategies and plans that deliver the ambitious Caledonia Housing GroupBusiness Plan and achieve excellent results for our customers and communities.
As a finance leader and professionally qualified accountant, you will offer a proven track record of working at asenior level, delivering financial strategies that drive growth and sustainable business improvement.
You will bring experience of working with executive teams to support strategic decision making and demonstrate skillsin collaboration and innovation, with extensive experience in leading business transformation initiatives.
The Executive Finance Director is a Hybrid Role, which means you will work flexibly from a range of sites including:working from home, at Caledonia Group Offices, or on a mobile basis to be near customers or assets.
As a Caledonia Housing Group employee, you will enjoy a fantastic range of benefits including:
~36 days annual leave (increasing with service)
~ Sector leading pension scheme, matched up to 12% byus
~ FREE membership of a healthcare cash plan, including cover for dependents
~ Employee Counselling Service
~ Caledonia strives for equality of opportunity in all its activities and encourages applicants from all sections ofthe community.
Atrium Homes, based in Kilmarnock, is a Registered Social Landlord and Scottish Charity providing social housing toover 1,200 households; Collectively, the Board is responsible for exercising scrutiny, establishing organisational strategy and objectivesand for monitoring operational performance, and we are currently looking to strengthen our overall governancethrough the appointment of a small number of Board Members.
We are always looking out for new Board members to help us achieve the right mix of skills and experience to matchour business needs. Skills and knowledge that we would love to see further represented on our Board just nowinclude an experienced Finance Professional, individuals with experience of Social Housing or of working in thethird sector, especially working with vulnerable groups, or a business leader interested in the work of sociallandlords.
Equally, we are always very keen to attract people who have had experience of our services as customers and who arecommitted to helping us improve those services.
Induction andfurther training will also be provided.
Itis important that you understand the role and importance of governance in the third sector. The board meet bi-monthly and meetings are hybrid – online and face to face – so this may suit potential Boardmembers who are further afield, although we would like you to have knowledge of Perth and Kinross.
Aside from the board meeting, additional time consideration should be given to allow time to read through relevantpapers, follow up on any action points, and may involve attending occasional additional meetings, events, orstrategy days.
There is also a half day induction session to attend, ideally face to face in VisionPK sensory Hub in Perth. This is a voluntary role, but VisionPK will cover relevant out-of-pocket travel and other expenses that would allowyou to attend meetings.
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. Withhistory dating back to 1978, we have a vision of shaping thriving communities. Homes are our purpose, service and sustainability is our priority.
Following the recent restructuring of our Services, Technical and Factoring teams, we have an excellent opportunityfor a highly motivated individual to lead and support our Repairs Team.
Managing a small staff team, the Repairs Manager will be responsible for the delivery of a best value responserepairs service, ensuring reporting and administrative compliance with legislative and regulatory standards andbest practice. The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills,excellent communication, multi-tasking and interpersonal skills. TheRepairs Services Manager will demonstrate effective team leadership, resource planning and be a positiveambassador for promoting a culture of quality, responsive customer service and engagement.
Driving excellent customer services, managing service satisfaction and mitigating complaints.
Leading Response Repairs Services, including: tenant repairs, common repairs, void management, termination oftenancy, decanting, medical adaptations and alterations and improvements.
Leading the preparation of procurement business cases in compliance with procurement strategy and authoritylevels, ensuring timely preparation of work specifications and tenders / evaluations, to meet project planningand governance objectives.
Leading the appointment of relevant consultants, development of service agreements / contract, and performance.Matrix management with Tenancy Services Manager to train, develop and support frontline services staff to deliverfrontline repairs service.
Effective management and support of Repairs Services team, including annual performance reviews, SMART Team Plans,regular Planning & Supervision Sessions.
Supporting Repairs Services Team to work in compliance with delegated authority levels, and operationalimplementation of procurement strategy.
Monitoring and reviewing contractors and contracts for compliance, probity, best value and service quality.
Developing and implementing effective repairs management strategies / initiatives / KPIs/ PIs/ policies /procedures, mitigating risk and demonstrating compliance with governance, legislative and regulatoryrequirements.
Leading risk assessment, performance and compliance reporting and preparation of MC/ governance reports.
25 days annual leave and 15 public holidays (pro rata for part time)
~ Defined contribution pension scheme
~ Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
~ Cycle to work scheme
~ Voluntary Health Cash Plan
~ annual service commitment award, long service award and additional festive leave
~ Professional development & training opportunities

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