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Home Care Coordinator

4 months ago

Ipswich, United Kingdom Swift Care Solutions Ltd Full time
Swift Care Solutions are delighted to be recruiting onbehalf of a established Homecare Provider in Ipswich for a Field Care Supervisor role.
Purpose of Field Care Supervisor Role To make sure customers receive excellent quality care and support to keep them safe and comfortable in their own homes. Compassion, good communication and organisational skills together with a calm and caring manner are vital for this important role in our company.
Key responsibilities;
Support the registered manager ;
* With the efficient running of a designated area and the supervision of care assistants
* Make sure Bluebird Care provides safe, effective, high quality care that is responds to each customer’s needs and preferences
* Make sure our services respect customers’ choices and promote their dignity and privacy at all times
Duties of Field Care Supervisor
Work well with customers
* Prior to each service commencing, carry out with customers (and/or their chosen representatives) an assessment of what the customer needs and what they would like to achieve from their care and support, together with a risk assessment
* Create and agree a written individually tailored plan of care and support that respects the customer’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks. Keep care and support plans up to date
* Provide the customer and, where appropriate their representatives, with information about the service so they are clear about what to expect and how they can raise any concerns
* Keep all information about customers and their families secure and confidential except where policy require you to share to protect the interests of our customers
Work well with staff
* Give care assistants appropriate information and guidance to effectively and safely provide care and support as agreed in the care and support plan
* Work with the Bluebird Care Registered Manager to appropriately match care assistants to customers. Attend the customer's first call to introduce the care assistant. Report changes to care schedules without delay to the coordinator, customer and care assistant
* Distribute, collect and monitor MAR charts and take any actions on findings
* Support, supervise and assist with training of care assistants
* Take part in the out of hours emergency on-call rota as and when required. Effectively deal with emergency on-call issues e.g. covering calls either directly or indirectly when care assistants are sick or absent. Record emergency calls and pass the information to appropriate parties
* Arrange and manage staff changeovers and briefings for live in care assignments in the absence of the registered manager
Quality improvement
* Investigate matters relating to the quality of the service and implement improvements
* Monitor the performance of care assistants and carry out quality reviews at the customer’s home to make sure the service is being delivered in line with company procedures
* Apply Bluebird Care policies and procedures at all times and make sure that accidents and incidents are recorded, reported and acted upon
* Make sure care and support is provided in line with regulation
* Work effectively with customers, their families and representatives, other social and health care professionals and managers and staff from Bluebird Care to deliver high quality homecare services
Work well as part of the Bluebird Care team
* Work flexibly to meet business needs
* Lead staff and customer meetings
* Lead and participate in training activities, appraisals and development meetings
This list is not exhaustive and additional duties may be required.
Essential criteria
Personal attributes
Caring and compassionate towards people in need of care and support and those providing these services
Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Commitment to anti-discriminatory care practice
Commitment to respecting the rights of customers at all times and to promoting their privacy, dignity and independence
Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions
Excellent time keeper and reliable
Professional, smart appearance
Knowledge and understanding
Good understanding of the needs of people who require care and support at home and the principles of good care practice
Knowledge of effective care and support planning that is centred on the individual needs and wishes of each customer
Relevant social care qualification, level 3 in Health & Social Care or willing to work towards gaining this qualification
Understanding of what confidentiality means in relation to homecare services and why this is important
Good understanding of health and safety matters in relation to homecare services and of safeguarding people at risk of harm
Experience and skills
Experience of communicating clearly and building positive working relationships with people who use social care services and social and health care professionals
Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non- judgemental and promotes their independence, choices and privacy
Experience of care services
Able to write clear risk assessments, care and support plans and other records
Ability to plan and organise workloads effectively so that customers receive the services that they expect
Ability to use own initiative and work alone or as part of a team especially in an emergency
Good administrative skills and computer literacy
Ability to lead and manage a team of care assistants and provide appropriate support, guidance and training
Ability and willingness to follow Bluebird Care’s policies, procedures and instructions
Additional requirements
Willingness to work flexibly and to keep knowledge and skills up to date
We will need to obtain a satisfactory criminal records check and evidence that your name is not listed as barred from working with vulnerable people
Full drivers licence with no more than 6 points, Class 1 business insurance and a current MOT (if using own car for business purposes)
Desirable criteria
Experience of supervising the delivery of social care servicesPrevious experience of risk assessment and person centred care and support planning
Commitments
People: Respect and understanding
We build and sustain relationships through openness and honesty
We are committed to providing anti-discriminatory care which is centred on the individual needs of our customers
We will act with integrity committed to the rights of our customers, including their rights to privacy, dignity and independence
We will treat people fairly, respecting their views and opinions
We will be open about our development needs and opportunities to grow our capabilities
We appreciate and recognise our colleagues’ commitment and success
We will ensure we have regular 1:1’s with our line managers completing all necessary paperwork
We will act as a mentor if required to support new members of our team
We understand the professional boundaries of our role and clear about our responsibilities and relationship we should have with our customers
Performance: Customer
We will put our customer’s interests at the heart of all we do to ensure they experience the service they expect
We will contribute to a culture where doing the right thing by the customer is key
We are accountable and deliver on the promises we make
We will deliver quality customer interactions every time and adhere to the professional appearance and courtesy standards
We understand the need for change
We will communicate clearly and concisely, tailoring the content and style for our customers to promote free flowing conversation
Passion: Care and compassion
We will listen, ask questions and seek to understand how we can help and support our customers, their families and representatives, our colleagues and other professionals
We will set high standards of professional conduct and encourage others to do the same
We are self-aware and we have a positive impact on customers and colleagues
We will control any unconscious prejudice
We will do the right thing, treating customers and colleagues fairly
Pride: Energy and pace
We will use our own initiative, working alone or as part of a team
We will be tenacious and maintain focus during times of change and uncertainty
We will take care of ourselves maintaining high levels of energy and enthusiasm
We will participate in team based meetings and continuous improvement activity with our customers’ central to all our thinking
We will recover quickly from setbacks
We will remain positive and enthusiastic in challenging situations maintaining high levels of customer care and standards of conduct
We will demonstrate a ‘can do’ approach