Housing Officer
4 weeks ago
* Host regular community events or forums to encourage open communication and address concerns directly.
* Act as a strong advocate for residents, ensuring their concerns are effectively communicated and resolved.
* Implement performance improvement initiatives in collaboration with internal teams and external contractors.
* Resolve disputes or complaints raised by residents, ensuring written communication reflects NHG positively.
* Conduct thorough investigations, providing transparent and well-documented resolutions e.g. ASB cases.
* Foster an environment of collaboration across teams, encouraging the sharing of insights and best practices.
* Collaborate with building or property managers to enhance the resident experience.
* Set and manage service charges, ensuring fairness and transparency
Please contact Claudia for any additional queries
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