Neighbourhood Coach

If you are passionate about helping people, have the skills to guide customers to better manage their homes, and you would like to join an organisation certified as a Great Place to Work - we want you at Bromford.
As a neighbourhood coach, you’ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities, as well as offering coaching and guidance.
Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You’ll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers.
Working closely with our maintenance and lettings teams, you’ll make sure we effectively allocate empty homes, manage customers’ expectations around repairs as well as escalate any property maintenance issues.
The ideal candidate is someone who genuinely cares about people while possessing the resilience to manage a busy and varied workload. We're looking for a self-starter with excellent communications skills, natural curiosity, and the ability to navigate challenging conversations. Your empathy, combined with your efficiency and problem-solving skills, will be key to success in this position. If you're ready to make a positive impact and grow professionally, we want to hear from you
You will be someone who:
* Has experience working in a customer facing role, ideally within housing management
* Strives to achieve performance targets, maximising customer satisfaction
* Is tenacious and resilient – who does what it takes to achieve the right outcome
* Sees the best in people and has the capacity to coach
* Has a reputation for first-rate influencing, negotiating and relationship building skills
* Has access to a vehicle and a full driving licence.
This role is a 9-month fixed term contract, full time and subject to an enhanced DBS check. You’ll manage a patch around North Lichfield (WS13 6WA) with travel to and from surrounding areas required. Regular home working is available.
Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.
Apply before Wednesday 14 August for an opportunity to join a Great Place to Work Interviews will take place in Lichfield

---