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Store Manager

4 months ago

Tavistock, United Kingdom Premier Equipment Full time

Location: Listowel, ON
Type of Employment: Full-Time

Premier Equipment Ltd is a full-service John Deere dealership specializing in agriculture, lawn and commercial grounds care and compact construction equipment. With heritage dating back to the 1950's, our organization has grown through the decades bringing to life John Deere's commitment to customers of quality and innovation.

Premier proudly serves Southern Ontario with 8 locations (Alliston, Ayr, Elmira, Listowel, Ospringe, Tavistock, Smithville and Norwich), offering a robust parts inventory and over 90 technicians able to provide service and maintenance.

Our Purpose statement is “To be the best part of our customer’s day by improving their business and lifestyle.”

We appreciate that customers have many options when it comes to who they select to meet their equipment and service needs – be it for their business (farm, landscape or compact construction) or for their lifestyle (lawn, garden, home and workshop). When customers call on Premier Equipment it is because they have a problem or need they require assistance with – could be an equipment or technology need, or a repair or service need. Whatever the circumstance, we challenge our staff to be the “best part of our customer’s day” by effectively providing them with quality products and exceptional service to meet needs and make their business more productive or their tasks around their home or property more efficient or enjoyable.

We offer competitive wages, a competitive benefits package, RSP matching and Profit Share along with many other perks. As an essential business, we offer secure employment with an engaging team atmosphere

Come and hear what we are all about

Purpose :

Provide leadership in their store in evaluating, allocating and managing human, physical, and financial resources to achieve budget, customer satisfaction and strategic goals. Support a team-based work environment that will optimize the profitable growth of the Store, the personal growth and motivation of its employees, and the satisfaction of customers and employees. Provide leadership in the achievement of the store’s strategic business plan objectives and in the development of quality Store Leadership Team and its use of sound and safe business practices and fulfilling expectations of all stakeholders (shareholders, customers, employees, and suppliers). Ensure that appropriate communications take place throughout the store with all employees.

Responsibilities :

  • Provide initiative, participate in and involve appropriate support personnel in the hiring, development, evaluation and termination of all store employees/personnel.
  • Conduct effective monthly performance management meetings with key personnel.
  • Monitor store financials regularly and manage human and physical resources to meet key performance indicators and financial goals/objectives.
  • Exercise effective financial decision making as per the budget and capital expense policy.
  • Ensure that store personnel follow all established processes and protocols set forth by Management, to ensure consistency among all stores.
  • Exercise appropriate decision making to ensure that the store moves forward in implementing the strategic plan and achieving its objectives.
  • Exercise effective problem-solving skills to maintain a positive team work environment that not only meets goals and objectives but also delivers the desired customer experience.
  • Exercise effective problem-solving skills to manage and exceed customer expectations for all departments.
  • Ensure that the Dealership reputation and image within the community and overall customer base is consistent with its objectives, and that business relationships with all stakeholders are not compromised.
  • Participate in company strategic planning and identify growth/business opportunities.
  • Participate in the development of the marketing plan and in the budgeting process and ensure execution of same plan at the store.
  • Conduct monthly Store Leadership Team meetings with Department Managers and have regular contact with them and all store staff.
  • Attend and participate in any Corporate team meetings as necessary.
  • Conduct regular store staff meetings and attend all store department meetings.
  • Schedule and carry out customer visits as necessary to promote Premier Equipment. This includes knowing the top 20% of customers within store area of responsibility and maintaining an effective relationship with these customers.
  • Other duties as assigned.

Experience, Education, Skills and Knowledge:

  • Familiar with John Deere and competitive products.
  • Ability to analyze and interpret internal reports.
  • Solid understanding of financial statements with the ability to effectively manage to a budget.
  • Solid coaching and employee development skills.
  • Ability to communicate effectively in a one-on-one situation or in group situations.
  • Ability to deal with conflict and/or performance issues quickly and efficiently at all levels within the store.
  • Familiar with Health & Safety protocols to ensure a safe workplace.

At Premier Equipment, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.

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