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FM Account Director
4 months ago
Job Title: Account Director (Key Accounts)- Liverpool University & RAF Marham Accounts.
Company: Integral UK
Job Summary: The Account Director at Integral UK is responsible for managing the Liverpool University and RAF Marham accounts, ensuring the delivery of best-in-class facilities management services. This role involves building and maintaining strong client relationships, driving operational excellence, and leading a team of professionals to achieve client objectives.
Key Responsibilities:
- Account Management: Serve as the main point of contact for the Liverpool University and RAF Marham accounts, ensuring the successful delivery of services and maintaining a strong client relationship.
- Create strong relationships at a senior level with both UoL and RAF Marham key client decision makers.
- Oversee performance management and reporting, looking at data trends to drive better performance and operational client reporting.
- Strategic Planning: Develop and implement an account plan aligned with the client's objectives, working closely with internal stakeholders to ensure service delivery meets expectations.
- Operational Excellence: Monitor performance metrics and key deliverables to drive operational efficiency and improve service levels.
- Team Leadership: Manage a team of professionals, providing guidance, coaching, and support to ensure high-quality service provision.
- Contract Compliance: Ensure compliance with contractual obligations, including agreed service levels, performance standards, and financial targets.
- Financial Management: Monitor and manage the account budget, working in collaboration with finance teams to drive profitability and cost-effectiveness.
- Business Development: Identify opportunities to expand services and generate additional revenue streams within the Liverpool University and RAF Marham accounts.
- Implement the key actions identified as service improvement opportunities, ensuring they are developed on a Tactical and Operational level.
- Health and Safety: Champion a strong safety culture, ensuring compliance with health and safety regulations and implementing best practices.
Qualifications and Experience:
- Industry relevant qualifications and demonstrable experience (e.g., Business, Facilities Management, Engineering).
- Proven experience in a similar role within a facilities management or related industry.
- Strong understanding of facilities management practices, regulations, and industry trends.
- Excellent client relationship management skills with a track record of building and maintaining long-term client partnerships.
- Demonstrated experience in team management, including performance management and development.
- Sound financial acumen and experience managing budgets.
- Strong communication, negotiation, and presentation skills.
- Ability to work well under pressure and adapt to changing priorities.
- Relevant professional certifications may be advantageous (e.g., BIFM, IFMA).
