Account Manager
3 weeks ago
Account Management
Build excellent relationships with stakeholders across your accounts including regular virtual and onsite meetings to discuss performance and SLAs, this may include quarterly presentations to clients to discuss reports/data we have put
Workingas the key POC for customers; ensuring growth, delivery and fill-rate on your accounts. Expectation on accounts to fill every
Support strategic sales plans in connection with Client Engagement team's objectives
Responsible for the day to day running of your account, alongside account development and
Secure job vacancies from your client and provide a clear and concise overview to your Talent Attraction team to ensure candidate profile expectations are clear
Ensure all SLAs are being adhered to and job to fill ratios are meeting the needs of our
Excellent user of internal and external customer portals and systems, leading from the front and demonstrating best
Offer advice to customers on current market conditions as well as advice on market rates and salaries
Delivery Team Management
Effectively manage your Delivery team to ensure excellent customer service is provide and positive candidate relationships are built
Clear customer and role overview provided to 'talent attraction team' so candidate profile expectations are clear
Ensure your Delivery team provides excellent candidate experience throughout the recruitment lifecycle, from qualification calls through to interview scheduling and onboarding
Manage 'Delivery against appropriate KPIs, flag non-performance and support each individual within the
Follow 'Proactive Progression Plan' 3 monthly framework
Ensure all activity tracked on talisman
Ensure training needs are met to give Delivery team members the ability to provide a comprehensive resourcing service
Additional Info
Previous experience within recruitment (all levels considered) desired
Hours: 8.00am-5.00pm Monday to Friday (hybrid working)
Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy
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