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Luxury Travel
4 months ago
We are looking for self-motivated, customer service focused individuals who are passionate about providing the perfect travel experience for our members every time - whether a short trip for business or leisure holiday for the whole family. You will be able to build significant customer relationships, provide outstanding customer service, tap into your sales ability and excellent product knowledge.
Available to start as soon as possible
Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.
Ten is a leading global lifestyle management business with presence in over 20+ offices globally and more than 1300+ employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video here.
Key Responsibilities
- Providing excellent customer service to members across MENA region, Europe, US and Asia
- Design requests by telephone and email in Arabic and English of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
- Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
- Active cross-selling of lifestyle services for travel enquiries, promotions and exclusive events
- Conducting research and putting together proposals
- Liaising with our trusted suppliers on behalf of Members
- Maintaining up-to-date records for our members
- Representing TEN, telling the story and promoting our concierge value
- Building rapport with members
- Demonstrate proactivity and converting requests to bookings
Key Skills & Attributes:
- Only Arabic speaking candidates who are CURRENTLY based in the UK will be considered
- Fluency in English and Arabic is required. Excellent written & oral communication is a MUST. Fluency in Arabic is mandatory. Knowledge of other languages is a benefit, but not a necessary requirement. Please be prepared to take a language test in any language you mention as a skill. French is a plus
- Required background: Hospitality, Tourism, Customer Service in a Luxury brand
- Experience with UHNW Individuals
- Local and International Knowledge
- Exceptional attention to details
- Reactive problem solving
- Ability to work with tight deadlines and under pressure
- Strong online research skills
- A ‘Can-Do' and positive attitude
- Passionate about customer service and sharing local tips
- Strong work ethics
- Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 75% Home Office possibility
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be complete
Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
All our employees also enjoy a range of benefits:
- A competitive salary will be offered depending on experience
- Offer flexible work arrangements including Hybrid work possibilities
- Annual Leave of 20 days per annum, 25 days per annum from the second year and an additional 3 extra days of annual leave in their third year
- One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
- Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
- Lucrative Ten Loyalty Rewards program
- Remote Working Holidays - Travel and Work for up to 4 weeks per year
- Access to lots of great travel and entertainment discounts as our clients' members would
- Be part of our global, dynamic, and inclusive Team, with diversity at its core
- Possibility of growth within a dynamic and international company
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.
"Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."
