Salesforce Support Consultant

3 weeks ago

London, United Kingdom Reply Full time
Salesforce Support Consultant

About Arlanis Reply:
Arlanis Reply is the Reply Group company specializing in Salesforce implementations. Our experience extends not just to the delivery of a single instance of Core Salesforce, but to complex environments which span the entire Salesforce stack (Sales Cloud, Service Cloud, Experience Cloud, Pardot, Marketing Cloud, Commerce, TAB CRM and Mulesoft). Our proposition is much more than that of just a systems integrator. The implementation and design of elegant systems should be considered a minimum standard. We like to think we offer value over and above, working with customers to help define strategies that will deliver upon their key objectives thus informing the right design decisions to be made, enabling sustainable growth and demonstrable ROI on their technology investment. Our goal is to enable not to embed.

Role overview:
As a Salesforce Support Consultant at Arlanis Reply, you are the backbone of our Salesforce services and will ensure that our clients' platforms keep running smoothly at all times. You'll address bugs, solve customer enquiries and maximize our clients' investment in Salesforce. You'll love our extensive training opportunities paired with structured career progression. At Reply we encourage quick career growth and will give you the tools and guidance to achieve subject matter expertise and management capabilities. Arlanis Reply offer a diverse and vibrant environment - you will be surrounded by peers who share your passion for technology and innovation.

Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
  • Resolve customer issues and concerns by providing accurate information and solutions
  • Document customer interactions and maintain detailed records of each customer's issues and resolutions
  • Collaborate with other teams to escalate complex issues and provide the best possible customer experience
  • Continuously improve customer support processes and workflows
  • Stay up-to-date with product and service knowledge
  • Provide feedback to the product development team to help improve our products and services
About the candidate:
  • Minimum 2.1 Bachelors degree in computing, IT or in a business-related field
  • You've already gained at least 1-3 years of salesforce support experience
  • Ability to empathize with customers and provide solutions that meet their needs
  • Experience with customer support software, such as Zendesk or Freshdesk
  • You have already completed the Salesforce Administrator certification
  • Willingness to work on a shift rota (either morning or afternoon shifts covering a total of 8am till 8pm). This will also include at least one weekend on-call duty per month
Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.

  • Customer Success Manager

    1 day ago

    London, United Kingdom Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies...

  • Customer Success Manager

    3 days ago

    London, United Kingdom Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...

  • Customer Success Manager

    4 days ago

    London, United Kingdom Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies...

  • Customer Success Manager

    4 days ago

    London, United Kingdom Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...

  • Salesforce Architect Remote Working

    4 hours ago

    London, United Kingdom Salesforce Full time

    About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths,...

  • Salesforce Support Consultant

    1 month ago

    London, Greater London, United Kingdom NexusJobs Full time

    Job Description Salesforce Support Consultant Our Client is looking to recruit a Salesforce SFDC Support Consultant with at least 5 to 8 years of experience in executing SFDC Support/Enhancement projects. You should have thorough knowledge and expertise in Salesforce Sales cloud functionalities. Should have Salesforce SFDC Certification. Any experience in...

  • Salesforce Support Consultant

    4 days ago

    London, United Kingdom Nexus Jobs Limited Full time

    Job Description Salesforce Support Consultant Our Client is looking to recruit a Salesforce SFDC Support Consultant with at least 5 to 8 years of experience in executing SFDC Support/Enhancement projects. You should have thorough knowledge and expertise in Salesforce Sales cloud functionalities. Should have Salesforce SFDC Certification. Any...

  • Salesforce Support Consultant

    4 days ago

    London, United Kingdom Jas Gujral Full time

    Salesforce Support Consultant Our Client is looking to recruit a Salesforce SFDC Support Consultant with at least 5 to 8 years of experience in executing SFDC Support/Enhancement projects. You should have thorough knowledge and expertise in Salesforce Sales cloud functionalities. Should have Salesforce SFDC Certification. Any experience in working with...

  • Salesforce Support Consultant

    2 months ago

    London, United Kingdom NexusJobs Full time

    Job Description Salesforce Support Consultant Our Client is looking to recruit a Salesforce SFDC Support Consultant with at least 5 to 8 years of experience in executing SFDC Support/Enhancement projects. You should have thorough knowledge and expertise in Salesforce Sales cloud functionalities. Should have Salesforce SFDC Certification. Any...

  • Salesforce Support Consultant

    1 week ago

    London, United Kingdom Jas Gujral Full time

    Salesforce Support Consultant Our Client is looking to recruit a Salesforce SFDC Support Consultant with at least 5 to 8 years of experience in executing SFDC Support/Enhancement projects. You should have thorough knowledge and expertise in Salesforce Sales cloud functionalities. Should have Salesforce SFDC Certification. Any experience in working with...

  • Salesforce Support Consultant

    1 week ago

    London, United Kingdom Nexus Jobs Limited Full time

    Job Description Salesforce Support Consultant Our Client is looking to recruit a Salesforce SFDC Support Consultant with at least 5 to 8 years of experience in executing SFDC Support/Enhancement projects. You should have thorough knowledge and expertise in Salesforce Sales cloud functionalities. Should have Salesforce SFDC Certification. Any...

  • Salesforce Support Consultant

    2 months ago

    London, United Kingdom Jas Gujral Full time

    Salesforce Support Consultant Our Client is looking to recruit a Salesforce SFDC Support Consultant with at least 5 to 8 years of experience in executing SFDC Support/Enhancement projects. You should have thorough knowledge and expertise in Salesforce Sales cloud functionalities. Should have Salesforce SFDC Certification. Any experience in working with...

  • Technical Consultant

    5 days ago

    London, United Kingdom Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies...

  • Technical Consultant

    5 days ago

    London, United Kingdom Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...

  • Lead Cross Cloud Solution Architect

    3 days ago

    London, United Kingdom Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry...

  • Lead Cross Cloud Solution Architect

    5 days ago

    London, United Kingdom Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry...

  • Lead Cross Cloud Solution Architect

    3 days ago

    London, United Kingdom Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry...

  • Lead Cross Cloud Solution Architect

    5 days ago

    London, United Kingdom Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across...

  • Salesforce Support Consultant

    3 weeks ago

    London, United Kingdom Reply Full time

    Salesforce Support Consultant About Arlanis Reply: Arlanis Reply is the Reply Group company specializing in Salesforce implementations. Our experience extends not just to the delivery of a single instance of Core Salesforce, but to complex environments which span the entire Salesforce stack (Sales Cloud, Service Cloud, Experience Cloud, Pardot,...

  • Salesforce Consultant

    2 weeks ago

    London, United Kingdom TECHOHANA Full time

    Job Description: Salesforce ConsultantContract Role:Rate: £500 per day (Outside IR35)Duration: 6 monthsLocation: London (1 day per week in office)Company Overview: I am working with an established financial services company based in London, committed to providing innovative financial solutions to their clients. I am looking for a Salesforce Consultant to...