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Woodland Group are recruiting a Customs Supervisor to join our team at our site in Dewsbury, West Yorkshire. Reporting to the Branch Manager Manager and working closely with the management & operations teams and customs department. The Customs Supervisor will manage and develop the customs operations, ensuring that these operate efficiently & effectively. The role will be to assist the International Trade Compliance Manager in ensuring complaint standards are maintained within the scope of the Companies customs activities and our AEO accreditation.


About us:

Would you like to work for a company where you can make a difference, Woodland Group is more than just a logistics and supply chain company. Independently owned, we continuously challenge ourselves and our teams to innovate and adapt, provide expert solutions and create opportunities for clients, team members, partners and communities. Our culture thrives on a drive for excellence and innovation, collaboration, agility through independence, opportunities to learn and develop, our diversity and relationship building, and our desire to bring skills and passion to a quickly changing and fast-paced environment.

About the role:

  • Manage the day to day operational activities of the Customs department.
  • Manage and develop team members to enable operational activities to be met.
  • Manage the teams holiday requirements, ensuring that daily operations are covered at all times and that customer service is not affected.
  • Handle employee absences in line with Company policy.
  • Develop constructive working relationships with other departments and offices, resolving any concerns by ensuring that corrective action is taken.
  • Monitor and review our Duty/VAT exposure and ensuring goods are not released without payment or alternative agreed payment terms.
  • Maintain awareness of the Companies products.
  • Complete internal Customs audits as agreed with company policy.
  • Develop and provide training for customs staff as necessary.
  • Respond to customer and operational enquiries quickly and effectively.
  • Develop the companies Customs Consultancy product.
  • Arrange visits to customers as requested to discuss their customs activities.
  • Ensure customer records are maintained and necessary documentation is obtained from new customers and suppliers.
  • Assist with, where appropriate, external customs visits/audits.
  • Develop and implement effective operational systems and processes relevant to the customs activities of the company.
  • Immediately communicate to the International Trade Compliance Manager any concerns that could affect the business;
  • Ensure that customs guarantees are maintained at the correct level.
  • Coach and develop staff at other offices involved in customs activities as required/requested.
  • Any other duties as required by management for the smooth and efficient operation of the department.
  • Support changes in the role necessary to take the department and business forward; and
  • Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.


Personal Specification

  • You have great communication skills both verbal and written, with great customs knowledge;
  • You are well organised, prioritising and working within key deadlines in a fast-paced environment;
  • You have the ability to work thoroughly, methodically with an excellent attention to detail;
  • You can work collaboratively with other members of the team as well as key stakeholders across the group;
  • You have the natural ability and enjoy building and maintaining strong working relationships;
  • You excel with a team environment as well as being able to work autonomously when required;
  • You are flexible, adaptable, and open minded and respond well to the ever-changing priorities and challenges while remaining calm and focussed on getting the job done;
  • You are proactive looking at ways to improve processes and have the initiative to put them forward and where possible into practice;
  • You actively seek ways to enhance your knowledge and improve your performance; and
  • You are self-motivated, have huge drive and ambition – you thrive off achieving great success and helping to build a great place to work
  • If you have fantastic communication skills, and want to be a part of small team of industry experts, then please apply

Why you'll love working for us:

We have a new UK benefits programme based on what our staff asked us for This includes...

  • Generous holiday allowance which rises with service.
  • Recognition awards and Incentives.
  • Length of service incentives
  • Enhanced occupational maternity pay
  • Profit share scheme
  • Salary sacrifice pension scheme
  • Life assurance
  • Health cash plan
  • Mental health and stress hotline
  • Retail discounts and awards
  • Discounted health club membership
  • Real career opportunities
  • Team bonding opportunities and events
  • To be part of a fast-moving exciting company with a great team of people.
  • And much more…

We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER.