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Director of Delivery
3 months ago
We are looking for a Director of Delivery to join our Team
- Are you passionate about methodologies, processes and systems to utilise, maintain and exceed metrics?
- We are looking for someone who is highly collaborative, analytical, and results orientated .
We are Evotix, and our mission is to create dynamic EHS and wellbeing solutions built for a rapidly changing world. Based in London and Chicago, we develop technologies that are transforming management of the world’s most critical EHS and wellbeing challenges.
We bring people and technology together with intuitive, human tools that radically change the approach to health and safety. This is how a long-term, definable shift is going to happen.
At Evotix we are a strong team with a powerful ethos and big ambitions. We have grown consistently at 40% year. People join us because they are up for a challenge and want to make a difference – sharing a passion for our mission and a focus on “getting it done”.
We’re informal and open, whether we’re sharing ideas on the office floor or jokes at regular team-bonding events.We proudly promote diversity, as one of the few tech businesses that isn’t disproportionately male dominated.We’re unconventional – we embrace bold thinking, new perspectives and curiosity.We’re radically candid – we regularly give and embrace feedback so we can take a step forward each month, together.
Think you’re a fit for Evotix?
The primary objectives and responsibilities of a Director of Delivery includes:
Delivery of Customer Solutions:
- Set and deliver strategic init iatives in assigned geography ;
- Support the recruitment process of new talen t as req ui red in coordination with the Head of Specialism ;
- Ensure successful onboarding and training of all new staff members in coordination with functional resources according to global requirements for the position;
- Be an inspirational leader to the entire delivery staff in region ;
- Provide coaching and direction to team members - challenge and support other s to raise the bar ;
- Provide an escalation point where necessary for staff and customers in the region ;
- Offer leadership when working with potential & existing customer s ;
- Ensure a high standard of professionalism in customer interactions ;
- Report on profitability in region with continual improvement mindset ;
- Build strong relationships with the global heads of Support, Professional Services, Pre-sales, Sales & Product/Engineering to ensure global consistency ;
Performance Measures:
Regional delivery of team performance against key indicators, such as:
- Ability of the team to deliver solutions to clients and build partnerships;
- Implementation of projects staying on track and on budget;
- Successful engagement of customers in product;
- Profit margins in region;
- Support metrics in line with standards;
- eNPS and NPS score in region;
- Required systems being utilized.
What you’ll bring to the table:
- Previous experience in a senior delivery position with a focus on B2B SaaS solutions;
- Ability to handle customer issues and escalations constructively and diplomatically;
- A Bachelor’s degree in Business Administration/Management or relatable field or experience;
- Exposure of working with multiple stakeholders, both internally and externally;
- A highly collaborative approach;
- Excellent interpersonal and customer services skills;
- Strong Analytical and problem-solving skills;
- Fantastic verbal and written communication skills;
- Strong attention to detail with the ability to organise tasks and multiple projects;
- Naturally curious with a passion for driving continuous improvement of results.
Why you should apply to Evotix:
At Evotix, we are all pioneers, leading the charge in transforming health and safety. By joining us, YOU can make a difference.
Work perks include:
- Competitive base salary
- Quarterly company performance bonus
- Birthdays off
- Unlimited annual leave
- Private Medical Insurance
- Employee Assistance Program
- Quarterly wellness days
Please provide a brief overview of your previous delivery experience with a focus on B2B SaaS solutions?*
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