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Head of Continuous Improvement
3 months ago
Working to support clients across the campus of two distribution centres, the purpose of this role is to drive continuous improvement activity in the areas of service, systems and processes. The successful candidate will work closely with the Account Management, Customer Service, Business Solutions, Operations and IT functions to identify and drive CI opportunities, deliver and act upon root cause analyses and implement robust corrective actions in the case of service failures.
Main Duties & Responsibilities:
- Using direct feedback from client and other TVS functions, identify root cause of any failure trends and coordinate follow up actions across the business.
- Continually analyse and improve existing processes, driving and implementing change across the relevant TVS departments and within the client base.
- Create and implement new processes across the clients’ supply chains.
- Create reports in conjunction with the Business Analysts to effectively measure success.
- Use tools such as A3 to drive improvement projects.
- In the case of major service failures, take ownership of and coordinate the resolution across TVS and its partners.
- Attend monthly meetings with CI Champions across the business to ensure process improvements are followed through.
- Work closely with IT to ensure that opportunities for system development and automation are fully investigated and driven through to completion where appropriate.
- Attend meetings with Senior Leadership Team and clients as a SME when required.
- Attend monthly Account Review Meetings and report on current and delivered initiatives.
- Line management responsibility for continuous improvement manager
Required Knowledge, Skills, Qualifications, and Experience:
- Educated to a minimum of A Level standard or equivalent.
- Highly analytical with strong data management skills.
- Knowledge of supply chain and logistics industry.
- Knowledge of continuous improvement methodologies and techniques and/or proven track record of delivering improvement projects.
- Determination, resilience and tenacity.
- Enthusiastic to create change.
- Able to quickly identify risks and trends.
- Able to provide innovative and well thought out solutions.
- Good influencing, questioning and relationship management skills.
- Commercial acumen.
- Project management skills.
- Understanding of Utilities / Smart Metering operations would be an advantage but is not essential.
Experience
- Experience of complex supply chain/logistics operations is important.
- Experience of Smart Metering is desirable but not essential.
- Proven track record of delivering service or process improvements in a complex and fast paced environment.
- Proven ability to create service levels that delight customers.
Competencies
- Continuous Improvement
- Problem Solving
- Attention to Detail
- Interpersonal and Influencing
- Judgement and decision making
- Agile Thinking
- Customer focus
- Team working
- Planning & Organisation
In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.
Your package will include:
* Competitive Salary and pension scheme with life assurance
* 25 Days Holiday (plus 8 statutory Bank Holidays)
* Holiday buy-back scheme (5 additional days available)
* Employee Assistance Programme supporting wellness with immediate access to:
1. GP consultation and second opinions
2. Mental health support
3. Financial and Legal support
4. Wellbeing and healthy living support
* Employee referral scheme with financial reward
* Cycle to work scheme
* Professional Membership and Study Sponsorship
* Pass scheme (£100 to undertake training of your choice)
At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.
If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
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