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Lettings Consultant

1 month ago

Gillingham, United Kingdom DiSRUPT Recruitment Agency | Certified B Corp Full time
Lettings Consultant – Kent based with regular travel to different properties across Kent and Sussexn£30k + discretionary £5-10k bonusnDiSRUPT Agency are excited to be working with a leading UK residential property investment company, seeking a Lettings Consultant to join their team on a permanent basis.nYou will be Kent based, working from a show home with regular to travel to different properties across Kent and Sussex for viewings. Due to the nature of this role, you must have a clean driving license and access to your own car.nIf you're driven to contribute to a dynamic team and make a tangible impact in the housing sector, this is your opportunity to be part of the change.nAbout the RolenWe are looking for a Lettings Consultant who has a passion for delivering exceptional customer service. This is an exciting opportunity for a Lettings professional to join a rapidly growing business. You will be responsible for all lettings and renewals aspects at the developments with your main priorities being first class customer service and ensuring that homes are fully occupied. You will be the customers first point of contact from the initial enquiry stage right through to when they move in.nKey duties include:nCoordinating the online marketing of available homes in collaboration with the Marketing Manager, ensuring listings and property particulars are regularly updated and accurate.nBeing the first point of contact for incoming customers, responding to enquiries and viewing requests in a prompt manner which puts customers at the forefront.nDriving occupancy by carrying out viewings and negotiating offers with prospective tenants.nProgressing tenancy applications, including referencing, Right to Rent checks, signing of tenancy documents and tenant onboarding/check in.nDriving customer retention by initiating renewals discussions and negotiations.nEnsuring that systems and data are accurate and up to date for all lettings activity.nWorking in conjunction with third party agents as required.nWorking with the Head of Lettings to carry out rental appraisals of the local market.nEffectively delivering against operational KPIs such as lease up targets, occupancy rates, net income and customer satisfaction.nProviding regular reports on lettings performance to the Head of Lettings.nCarrying out such other duties as delegated from time to time.nWe are seeking a highly capable candidate who will bring:nPrevious experience in real estate and residential lettings, BTR/PRS is preferred but not essential.nOutstanding customer service skills, and excellent verbal and written communication skills.nA dynamic and driven personality, with a strong zeal for the industry.nExceptional organisational competencies.nDemonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating action in line with company processes and policies.nProficient in presenting and interpreting information accurately and professionally.nA collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.nInnovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.nA strict adherence to confidentiality regarding all forms of information and data.nAmbition to grow within a rapidly scaling company, with plenty of room for career advancement.

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