Customer Quality Assurance Lead
1 month ago
Bedford (Hybrid)
£31,500 per annum
Permanent
Full time (37 hours per week)
Are you passionate about customer quality assurance and seeking a new opportunity?
bpha have a fantastic new role available for an experienced Customer Quality Assurance Lead to work within our Customer Communications Centre in this key role you will ensure the delivery of high levels of customer satisfaction at all times, examining opportunities for continuous improvement. You'll be responsible for implementing changes where customer service delivery does not meet high levels of customer satisfaction to improve customer satisfaction results.
What you will be doing:
*
Carrying out quality checks and report findings within given timescales
*
Producing reports to aid discussions to drive continued performance improvement
*
Driving change and improvement in performance and quality
*
Identifying data gaps and process change requirements to improve the customer experience
*
Identifying training needs within the department, working with stakeholders to arrange delivery of training
We’d love to meet someone with:
*
Excellent written business communication skills
*
Demonstrable numeracy and analytical skills gained in a business environment
*
Has a proactive approach towards the delivery of service
*
Ability to work using your own initiative
*
Excellent analytical skills, able to analyse large and small sets of data to draw suitable conclusions and/or spot trends
*
Ability to identify service improvements and implement change working in partnership with key stakeholders
*
Ability to use MS Word, Excel and Outlook in a business environment
*
Experience of social housing.
Amongst what we offer you is:
*
A competitive salary of £31,500.
*
28 days holiday PLUS Bank Holiday
*
A generous contributory pension scheme
*
Private health care
*
Free life assurance
*
Access to an extensive suite of wellbeing services and tools including a digital gym
*
Opportunities for learning and development
*
Discounted gym membership
*
Retail discount scheme
The successful candidate will need to complete a basic DBS application.
Closing date: 4th June 2024
Interviews will take place throughout the recruitment campaign so please apply asap
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible
-
Customer Quality Assurance Lead
2 weeks ago
Clapham Green, United Kingdom bpha Full timeCustomer Quality Assurance LeadBedford (Hybrid)£38,231 per annumPermanentFull time (37 hours per week)Do you have a passion for improving customer service? If yes, we are looking for a customer quality assurance officer who knows what good customer service is and has great communications skills they can use to improve our housing management service.You will...
-
Customer Quality Assurance Lead
1 month ago
Clapham, United Kingdom BPHA Full timeCustomer Quality Assurance LeadInterested in this role You can find all the relevant information in the description below.Bedford (Hybrid)£31,500 per annumPermanentFull time (37 hours per week)Are you passionate about customer quality assurance and seeking a new opportunity?bpha have a fantastic new role available for an experienced Customer Quality...
-
Quality Assurance
1 month ago
Clapham, Bedfordshire, United Kingdom BPHA Full time €31,500Customer Quality Assurance Lead Bedford (Hybrid) £Permanent Full time (37 hours per week) Are you passionate about customer quality assurance and seeking a new opportunity? bpha have a fantastic new role available for an experienced Customer Quality Assurance Lead to work within our Customer Communications Centre in this key role you will ensure the...
-
Quality Assurance
1 month ago
Clapham, Bedfordshire, United Kingdom BPHA Full time €31,500Customer Quality Assurance Lead Bedford (Hybrid) £Permanent Full time (37 hours per week) Are you passionate about customer quality assurance and seeking a new opportunity? bpha have a fantastic new role available for an experienced Customer Quality Assurance Lead to work within our Customer Communications Centre in this key role you will ensure the...
-
Quality Assurance Administrator
2 weeks ago
Wooburn Green, United Kingdom Adecco Full time�? Quality Assurance Administrator �? ?? Join a leading organisation in the pursuit of excellence! ?? Are you an experienced Quality Assurance professional looking for a new challenge? Our client, an established organisation in the Manufacturing Industry is seeking a dedicated and detail-oriented Quality Assurance Administrator to join their team. This...
-
Quality Assurance Administrator
2 weeks ago
Wooburn Green, United Kingdom Reed Full timeQuality Assurance Administrator Salary: £24k - £35k (DOE)Location: Bourne EndJob Type: Full-time We are seeking a dedicated Quality Assurance Administrator to oversee and maintain our company’s quality management system. This role is crucial in ensuring that our products and services meet both internal and external legal requirements and standards set ...
-
Quality Assurance Administrator
2 days ago
Wooburn Green, United Kingdom Uxbridge Employment Agency Full timeQuality Assurance Administrator Salary: £24,000 to £35,000 (depending on level of experience) Based: Bourne End, must be a driver due to location. Are you passionate about maintaining high-quality standards and ensuring compliance with industry regulations? Join a dynamic team as a Quality Assurance Administrator, where you will play a crucial role in...
-
Supplier Quality Assurance Team Lead
2 months ago
Broad Green, Greater London, United Kingdom Enterprise Recruitment Ltd Full timeSupplier Quality Assurance Team Lead If you thrive on leading and problem-solving, this role offers a unique blend of both. It's an opportunity to showcase your people skills and your ability to tackle complex issues, making it an intriguing and challenging position. This role is pivotal in the company's growth, offering a multitude of projects to...
-
Supplier Quality Assurance Team Lead
4 weeks ago
Broad Green, Greater London, United Kingdom Enterprise Recruitment Ltd Full timeSupplier Quality Assurance Team Lead If you thrive on leading and problem-solving, this role offers a unique blend of both. It's an opportunity to showcase your people skills and your ability to tackle complex issues, making it an intriguing and challenging position. This role is pivotal in the company's growth, offering a multitude of projects to...
-
Supplier Quality Assurance Team Lead
4 weeks ago
Broad Green, Greater London, United Kingdom Enterprise Recruitment Ltd Full timeSupplier Quality Assurance Team LeadIf you thrive on leading and problem-solving, this role offers a unique blend of both. It's an opportunity to showcase your people skills and your ability to tackle complex issues, making it an intriguing and challenging position.This role is pivotal in the company's growth, offering a multitude of projects to keep you...
-
Supplier Quality Assurance Team Lead
2 weeks ago
Broad Green, Greater London, United Kingdom Enterprise Recruitment Ltd Full timeSupplier Quality Assurance Team LeadIf you thrive on leading and problem-solving, this role offers a unique blend of both. It's an opportunity to showcase your people skills and your ability to tackle complex issues, making it an intriguing and challenging position.This role is pivotal in the company's growth, offering a multitude of projects to keep you...
-
Quality Assurance Team Leader
16 hours ago
Bethnal Green South, United Kingdom CY Partners Full timeQuality Assurance Team Leader – Pharmaceuticals Location: North London Contract: Permanent Salary: up to £48,000 + shift allowance Shift BasedAre you a quality assurance professional, having worked within Pharmaceuticals / Biopharmaceuticals? Are you looking for a challenging and rewarding role in the pharmaceutical industry?Our client, a leader in...
-
Customer Communications Centre Assistant Manager
1 month ago
Clapham Green, United Kingdom bpha Full timeCustomer Communications Centre Assistant ManagerBedford (Hybrid)Circa £36,806 per annumPermanentFull Time (Monday - Friday, 37 hours per week)bpha are a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford.We work right across the Oxford to Cambridge Arc, and own or manage...
-
Customer Communications Centre Assistant Manager
4 weeks ago
Clapham Green, United Kingdom bpha Full timeCustomer Communications Centre Assistant ManagerBedford (Hybrid)Circa £36,806 per annumPermanentFull Time (Monday - Friday, 37 hours per week)bpha are a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford.We work right across the Oxford to Cambridge Arc, and own or manage...
-
Manufacturing Quality Manager
2 months ago
Clapham Green, United Kingdom Jonathan Lee Recruitment Ltd Full timeDo you have Manufacturing Manager or Quality Manager experience, and are you seeking a new job? Jonathan Lee Recruitment is helping a collaborative company recruit a Manufacturing Manager (Fitting and Inspection) to work in cutting edge aerospace research. The role comes with an attractive salary and excellent benefits.As a Manufacturing Manager (Fitting and...
-
Manufacturing Quality Manager
4 weeks ago
Clapham Green, United Kingdom Jonathan Lee Recruitment Ltd Full timeDo you have Manufacturing Manager or Quality Manager experience, and are you seeking a new job? Jonathan Lee Recruitment is helping a collaborative company recruit a Manufacturing Manager (Fitting and Inspection) to work in cutting edge aerospace research. The role comes with an attractive salary and excellent benefits.As a Manufacturing Manager (Fitting and...
-
Customer Quality Engineer
2 weeks ago
Marston Green, United Kingdom ASC Connections Full timeA Customer Quality Engineer position has become available within a business that supplies high-value technologies right across the world. On-site they produce a range of complex products using modern-day manufacturing techniques and supply these to a broad range of customers. Located in the Birmingham area, this company is working through a considerable...
-
Customer Quality Engineer
2 weeks ago
Marston Green, United Kingdom ASC Connections Full timeA Customer Quality Engineer position has become available within a business that supplies high-value technologies right across the world. On-site they produce a range of complex products using modern-day manufacturing techniques and supply these to a broad range of customers. Located in the Birmingham area, this company is working through a considerable...
-
Customer Quality Engineer
2 weeks ago
Marston Green, United Kingdom ASC Connections Full timeA Customer Quality Engineer position has become available within a business that supplies high-value technologies right across the world. On-site they produce a range of complex products using modern-day manufacturing techniques and supply these to a broad range of customers. Located in the Birmingham area, this company is working through a considerable...
-
Weapons Assurance Consultant
4 weeks ago
Emersons Green, United Kingdom TP Group Full timeAre you someone with a background in the delivery of Weapon Assurance and related programmes in the Defence sector looking to take the next step in your career? **Join a Growing Team** Working within the Material Technology and Research practice, the role will work to an agreed strategy and deliver multi-disciplinary support to some of the most complex...