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Service Desk Engineer
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Service Desk Engineer
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Service Desk Engineer
4 months ago
WHO ARE WE?
With a rich history dating back to the 19th century, VWV has firmly established itself as one of the UK's leading full-service law firms.nWith 500+ professionals spread across 4 offices, VWV are often chosen by their clients for their in-depth industry knowledge. They are incredibly passionate about delivering a quality service with 97% of their clients recommending them to others.nThis is an excellent time to be joining VWV They are entering into an exciting period of digital transformation and are expanding their IT team across multiple functions, utilising technology like Generative AI to improve their offering to their customers.nIf you are interested in working in a collaborative and rewarding environment with brand new, Bristol-based offices on the way, then VWV is the place for you’
RESPONSIBILITIES
- Provide 1st & some 2nd line user support and assistance to all members of the firm, ensuring that all problems and requests are dealt with within SLAn- Handle escalated issues from 1st & 2nd line support team via ticketing system & MS Teamsn- Ensure that all Incident/Alerts/Service requests are worked effectively and efficientlyn- Provide guidance, direction and training to co-workersn- Assist in testing fixes and perform post-resolution follow-upsn- Participate in an on-call rota providing emergency IT support out of hours
YOUR PROFILE
- Experience of providing IT support with excellent customer servicen- Understanding of Exchange Server and Active Directoryn- Knowledge of M365 suiten- Able to pick up bespoke applicationsn- Excellent customer service skillsn- Proactive and professional team player
SALARY & BENEFITS
- Discretionary bonusn- 25 days holiday plus bank holidays. Entitlement rises 1-day per year of servicen- Private healthcaren- Life assurance covern- Other well-being incentives and discounts
