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Freight Forwarder

2 months ago

Feltham, United Kingdom ALS Recruiting Ltd Full time

Role Purpose:

  • To control Air accounts on a start-to-finish basis, and develop excellent customer relationships through the delivery of consistent and high-quality service.

Position Specification:

  • Manages all bookings from start to finish for allocated customers
  • Develops relationship with allocated customers
  • Issues booking instructions to overseas offices
  • Processes Export & Import bookings
  • Accepts all orders (from customer or overseas office) and assumes full responsibility for their successful completion from door to door.
  • Proactively informs the customer on shipment status, exceptions and provides intermediate updates on an incident solution
  • Processes UK Customs Clearance
  • Manages any other site involved in a shipment
  • Develops processes and tools to support customer interface and communications
  • Takes and handles customer inquiries
  • Ensures correct on-time billing to the customer and accruals
  • Has full responsibility for end-end file handling.

Key Skills

  • Strong background in Air Freight Forwarding both import & export is advantageous
  • Thoroughly embedded knowledge of start to finish Air Freight process Results driven and good attention to detail
  • Good written and spoken English
  • Good interpersonal skills
  • Ability to build relationships with customers
  • Able to prioritise, perform under pressure and work using own initiative.

Package

  • Salary Range - 30-40k + Annual Bonus
  • Holiday - 25 days + Bank Holidays