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Commercial Client Contracts Manager
3 months ago
This position plays a critical role in the Sales & Commercial Team. The main purpose of the role is to deliver the successful execution and management of our power as a Service (PaaS), Infrastructure as a Service (IaaS), and Coverage as a Service (CaaS) contracts ensuring customer satisfaction, service level agreement (SLA) adherence, and revenue generation.
What the role be doing:
Manage a portfolio of active contracts for PaaS, IaaS, and CaaS solutions. Evaluate contract proposals and provide recommendations aligned to the business strategic priorities.
Build strong relationships with key decision-makers at potential and existing customer accounts. Collaborate effectively with internal teams, including technical experts, New Business Managers and Strategic Account Leads to deliver successful outcomes
Maintain accurate contract documentation and ensure effective record keeping. Prepare regular reports on contract performance, revenue generation and customer satisfaction, conduct audits and assessments to ensure continuous improvement.
Ensure all contracts comply with relevant laws and regulations. Identify potential risks associated with contracts and implement mitigation strategies. Monitor contract performance and compliance, managing any issues that arise
support and contribute actively to regulatory compliance, health and safety, environmental, business continuity and information security arrangements that meets our obligations to our customers.What experience is needed:
Experience in contract management relating to clients as opposed to suppliers, preferably within the telecommunications or technology sector.
Proficient in contract management methodologies and best practices.
Ideally a background in PaaS, CaaS, IaaS Project People is acting as an Employment Agency in relation to this vacancy