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Website Content Manager

2 months ago

Twickenham, United Kingdom NIHR (National Institute for Health and Care Research) Full time

The National Institute for Health and Care Research (NIHR) is funded by the Department of Health and Social Care (DHSC). We work in partnership with the NHS, universities, local government, other research funders, patients, and the public. The NIHR funds, enables, and delivers world-leading health and social care research that improves people's health and wellbeing and promotes economic growth. We are also a major funder of applied health research in low- and middle-income countries.


Job Description

Are you an experienced web professional with a strong combination of writing skills, great teamwork and influencing skills? Are you interested in communicating about health and care research?


We are looking for a Website Content Manager (maternity cover, 12 months) to join the National Institute for Health and Care Research, working with the team that’s transforming NIHR’s corporate website ( ) into an accessible, engaging and high-ranking platform for NIHR’s diverse audiences.


Based within the NIHR Coordinating Centre located at LGC in Twickenham, you will be part of a busy communications team helping us to demonstrate through the website the remit, value and impact of the NIHR’s major investments in all areas of health research, medical technologies and research infrastructure. You will also work closely with the NIHR Head of Web Communications and their team to ensure a consistent approach to content production, publication and discovery. Some travel to other NIHR offices around England would be required.


Key accountabilities

  • Create high quality content for the NIHR website, in conjunction with colleagues, to successfully communicate the NIHR’s offers to our key audiences both visually and in text
  • Develop the skills of colleagues in local business delivery teams, including their understanding of writing for web and use of key systems
  • Support centre colleagues as they familiarise themselves with the NIHR's new awards management system and website Content Management System
  • Ensure content is optimised for SEO and readability and is presented in line with identified user journeys
  • Analyse and report on content performance, using a variety of website tools including Google Analytics
  • Manage a programme of work to audit, review and update website content relating to the work of local business delivery teams
  • Ensure content is produced in accordance with accessibility requirements
  • Contribute to the planning and implementation of user testing to drive continuous improvement of user experience across the NIHR website
  • Work on projects with the central NIHR website team to plan, test and implement new functionality and features, of the NIHR website and related systems


Qualifications & Experience


Required Criteria

  • Educated to degree level, or equivalent experience
  • Experience of working in health and/or research
  • Experience of working in a large, complex or distributed organisation or for a government department or public sector organisation
  • Excellent writing and editing skills, with the ability to make complex information engaging and accessible to meet corporate and user requirements
  • Experience of using web content management systems and optimising web content to improve SEO rankings, including keyword selection, link building and resolving broken links
  • Experience of producing reports and analysing data using Google Analytics to drive continuous improvement


Desired Criteria

  • Worked with, Drupal, HTML, GA4, HotJar, SEO tools, Google Workspace
  • Experience of using multimedia editing software (e.g. Adobe Photoshop, Canva)
  • Experience of providing training to colleagues
  • Experience of planning and implementing user experience testing
  • Website design skills


Why work for us?

Join our team and you’ll be working with an exceptional organisation who manage high quality health and care research for the benefit of patients and the public. NIHR is one of the UK’s largest funders of health and care research.


Salary & Benefits

£39,200 PA

Bonus - subject to company performance

25 days annual leave, plus public holidays (UK)

Enhanced contributory pension scheme

Life Insurance

Benenden Healthcare

Season Ticket Loan

Laptop, IT equipment and remote IT support


NB: This is an office based, hybrid role, with an expectation for all employees to attend our offices a minimum of 4 days a month, usually worked as 1 day per week, and may increase, subject to team requirements.


NB: This is a 12 month maternity cover role, looking to commence from the 2nd December.


To Apply

If you are excited about the prospect of joining our team and believe you possess the relevant skills and background, we invite you to apply. Please submit your CV along with a 'Statement of Suitability' that showcases your key skills and experiences in relation to the 'Required Criteria' outlined in the job description. Additionally, share your enthusiasm for working with NIHR.


EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.