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Customer Service Executive

4 months ago

Malmesbury, United Kingdom Siamo Recruitment a division of Siamo Group Full time
We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Service Executive to join their customer services department.
Effectively managing the customer journey from a help point of view. Containing varied responsibilities for the hungry candidate to get stuck into this role.
If you're a confident communicator with an ability to provide a positive customer experience this is the position for you.  This role is initially a temporary to permanent position for the right talent. 
Our client works on a 4 on and 4 off rota providing perfect work life balance. 
Benefits our client offers permanent staff shows below: 
10% annual bonus scheme
20 day annual leave entitlement with bank holidays 
Life Insurance 
Free onsite parking 
Company pension scheme 
Joining a fantastic company culture all working towards a joint goal 
This Customer Service Executive role will hold the below responsibilities: 
Managing customer relationships arranging quotes and relationship management 
Deal with inbound customer enquiries 
The processing and action of work orders compiled by their clients
Managing a portfolio of clients requests and provide aftercare 
Dealing with invoice queries and issuing customer invoices
General administration duties
Handling of complaints in accordance with the agreed escalation process.
The ideal candidate for this Customer Service Executive role will hold the exposure and skillsets below: 
Previous exposure within an administrative or customer service role is essential 
Naturally a confident communicator with the ability to build secure relationships 
A progressive and professional mindset with the want to grow 
Previous experience with invoicing or customer queries would be advantageous
Excellent Attention to detail
Competent in Microsoft office and outlook
Able to multitask and prioritise workload
Full UK Driving License