Contract Manager
2 weeks ago
The ideal candidate will have a deep understanding of the intricacies of facilities management, a solid engineering foundation, and a proven track record of successfully managing contracts and delivering exceptional results.
The Contract Manager role has the responsibility for the P&L, operational management and delivery of a range of leading facilities management services across the LJMU estate, ensuring that the portfolio is safe, fit for purpose, and fully operational in accordance with client and customer expectations, and also the high standards of service associated with Atlas Workplace Services. This includes overseeing and managing customer interfaces; ensuring a high profile and positive image of the Atlas business.
Principle Duties and Responsibilities
* Manage a diverse range of internal and external stakeholders, including clients, customers, sub-contractors and advisors, to ensure objectives and contractual service levels are met within agreed KPI's and SLA's across the LJMU portfolio of 5 sites.
* Manage a wide range of FM services, including cleaning, office services, engineering and security for the customer, ensuring the highest service delivery at all times.
* Communicate effectively with the customer in relation to service delivery and any issues including internal and external factors influencing service delivery.
* Support the development of FM strategies in conjunction with the client, planning long- and short-term strategies for service delivery and projects.
* Ensure that the delivery of all FM services meets the agreed customer needs for core operational requirements and deliver expected customer satisfaction levels and contractual requirements.
* Lead, support and motivate the on-site team so that employees have clarity regarding the operational delivery expectations of their roles, our strategy, and short- and long-term business plans.
* Ensure the team consistently deliver expected levels of performance, in particular working with the team to continuously enhance our customers’ experience.
* Develop the FM team based on a competency model, through a process of appraisal, coaching, controlled delegation and formal training.
* Manage all HR related issues for the on-site staff, including annual appraisals, performance management, recruitment and personal development.
* Analyse the frequency and impact of Scheduled Facilities Services to ensure maximum benefit is achieved at all times, developing and introducing corrective recommendations where necessary
* Manage and maintain all PPM and statutory records to ensure a fully compliant service delivery at all times.
* Operate within agreed operational and/or management guidelines, ensuring company policies and procedures are adhered to, whilst always working within the limits of the Atlas Corporate Governance.
* Operate within agreed operational and/or management guidelines set by Atlas, and always work within the limits of the Atlas Corporate Governance.
* Create a truly customer focused culture, developing excellent relationships and effective stakeholder management through good communication, taking ownership, delivering our commitments and working together.
* Full responsibility for the P&L of the contract to ensure budgets are adhered to on a monthly basis and financial targets are met or exceeded.
* Produce detailed project costing as required by the client, ensuring correct margin levels are maintained against the profitability of the contract.
Compensation and Benefits
* Salary Upto £55,000 DoE
* Pension
* 25 days holiday, plus 8 bank holidays
* Discounted Gym Access
* Business laptop and phone provided
Minimum Qualifications, Certifications and Training required
* GCSE in English and Maths or Equivalent.
Knowledge, Skills and Experience for this role
* A proven track record of company policy and procedure management and reviewing, implementing effective change.
* Transformation project management experience, including mobilisation.
* Financial control co-ordination, including P&L responsibility and financial targets.
* Corporate Customer direct management, including producing customer reports and hosting performance review meetings.
* Internal report and performance data production and presentation.
* People management experience of large teams of 20+.
* Proven track record of auditing service delivery.
Atlas Workplace Services was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this? It’s simple. We know that buildings are better places to be when they are looked after by people who care.
We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.
We are present right across the UK at more than 1,000 sites and over 11 million square feet of premises. Our services include engineering maintenance, security, cleaning, compliance, reception, energy solutions and more
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