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Legal Business Support Manager

4 months ago

London Area, United Kingdom McKinlay Law Full time

Job Title: Legal Business Support Manager

Salary: £Exceptional + bonus and excellent benefits

Location Central London

We have been retained by a leading American law firm, who are looking for a business support manager, who will be responsible for managing the administrative operations of the paralegal, secretarial, DPS, and records/library functions of the London office. This position plays a crucial role in providing leadership and direction to the business support teams, including evaluating departmental needs, enhancing productivity and ensuring the delivery of exceptional support to lawyers, to aid and assist them in their client service delivery. This is a new role as the London office is going through a period of rapid expansion and the position will encompass strategic longer term development of the services, in line with the changing needs of the business.


A selection of responsibilities will include:

  • Resource planning to include monitoring and managing workload and ongoing secretarial and administrative needs;
  • Advising and administering budget control for assigned support departments;
  • Working collaboratively with HR and the Director of Administration to identify and take ownership of performance management/development and reviews, capability and ER issues, L&D requirements, absence management etc.;
  • Monitoring and approving holiday, absence and overtime requests through a thorough understanding of business needs and with oversight of resources and cost implications;
  • Fostering a collaborative and inclusive work environment, promoting professional growth and development;
  • Working with IT to build an understanding of new technology and assist in the roll out of updates where secretarial/DPS support assistance is required;
  • Proactively work with the Director of Administration on wider initiatives to improve the quality and efficiency of the business support teams;
  • Regularly communicating with the business support teams, implementing and leading effective communication processes such as regular team meetings;


It is essential that you have office / departmental / team management experience from another law firm, this could be either as a business support manager, secretarial supervisor, paralegal manager, operations manager, legal support team leader, or attorney support supervisor. You must also have exceptional communication skills as the business support manager will be a strong, positive role model to others and will demonstrate leadership, initiative, enthusiasm, professionalism and a high level quality service delivery. Demonstrable experience in change management is essential.


Hybrid working (3 office, 2 home), an exceptional benefits package, a generous bonus, and an above market rate salary are on offer in this highly respected, global law firm.


McKinlay Law endeavour to contact all successful candidates within 24 hours. However, due to the volume of applications that we receive, we are not able to respond to every candidate individually. If you have not heard from us within 24 hours your application has been unsuccessful and we have not retained your details.