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Portfolio Manager

4 months ago


Manchester, United Kingdom Student Cribs Full time
We’re now recruiting for an experienced Portfolio Manager to join the team to lead our letting, management & customer service operations across our fast-growing property portfolio. This is an important role leading an established team and an exciting opportunity for a high calibre candidate seeking significant responsibility.

Responsibilitiesn• To manage the letting, management & customer service team for the property portfolion• To have responsibility for the financial and operational performance of the portfolion• To achieve or exceed planned rent income and expenditure targets and budgetsn• Manage the transition & integration of new acquisitions into the businessn• Ensure the appearance & presentation of our properties meets expected high standardsn• Develop, manage & motivate our ambassador and agent network to achieve letting & financial objectivesn• Ensure compliance with statutory, industry code & best practice requirementsn• Strengthen adherence to existing operational processes & standardsn• Organise & manage annual tenant handover process planning and delivery each summern• Support the implementation and embedding of planned new digital business processesn• Lead performance improvement projects & initiatives working with team members to implementn• Address & resolve escalated issues & complaints in a timely & efficient mannern• Research, monitor & report on market activity in existing and target citiesn• To carry out any reasonable request from the senior management team and to work flexibly across the organisation as required.

Experiencen• Strong leadership & people management skillsn• Excellent organisation & time management skillsn• Strong budget management credentials & accountabilityn• Advanced communication & institutional quality reporting skillsn• Committed to providing excellent level of customer service from initial contact through to tenancy endn• Able to manage multiple projects running concurrentlyn• Manage team to enter consistently high-quality information in our management systemsn• Strong HMO and/or purpose-built student housing sector experiencen• Full UK driving licence highly desirable