Service & Support Coordinator
3 weeks ago
Based in High Wycombe, the firm seeks a dedicated Service and Support Coordinator, this full-time position, nestled within a dynamic office environment, operates from 8:30 am to 5:30 pm, Monday to Friday.
Key Responsibilities:
Uphold exceptional customer service standards, maintaining frequent, empathetic communication and swiftly resolving issues.
Support the Service & Support team, aiding both the Director and Operations Manager.
Efficiently schedule engineers according to client service level agreements, managing travel and on-site time coordination.
Engage with the technical team to supply clients with pertinent information and quotations.
Maintain meticulous records, including spreadsheets, ticketing systems, and the Service & Support diary, and ensure clients receive tickets/reports post-completion. Key Skills:
Proficient negotiation and persuasion skills to achieve objectives.
Outstanding interpersonal and communication abilities.
A strong customer service ethos, with the capacity to handle complaints with empathy.
Exceptional coordination and organisational skills, with the ability to manage complex scheduling while retaining attention to detail.
Advanced computer literacy, particularly in Microsoft Outlook, Word, and Excel. Benefits:
Private Health Cover
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Accounts Administrator
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Accounts Administrator
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CAD Operator- Solidworks
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Digital Archive Assistant
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Operations Manager
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