Key Accounts Coordinator

4 weeks ago

Liverpool, United Kingdom Construction Resources Full time
Job Title: Key Accounts Coordinator
Job Purpose: Co-ordinate and facilitate all customer requirements within a growing building trade supplies, key accounts office. An office-based role, you will be the main point of contact for a general and dedicated customer base, ensuring excellent customer service is up kept at all times and opportunities to generate increased sales opportunities for the business executed.
Key Objectives: 
Receiving and processing customer orders without discrepancy in a timely manner via telephone, email and face-to-face.
To operate the BISTRACK system without error and administer all transactions as per Company guidelines.
Ensuring the companies Trade Supplies are operating a customer focused and efficient transport and delivery service. Producing delivery reports to further improve our service and ensure we are operating at our maximum efficiency.  
Maintain detailed knowledge of all products and materials (i.e. qualities, uses, sizes, quantities, availability etc.) and to understand what items / building materials are required for both Trade & Retail Customer’s needs.
Maintain safe and clean work environment.
Taking part in all stock takes. Ensuring all stock takes are managed in accordance with procedures.
To meet appraisal targets and support the delivery and achievement of overall business objectives.
Promoting good working practices and motivating staff ensuring personnel are working at their maximum potential, helping grow The company and empowering staff to make a difference within the business.
To adhere with section 7 of the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
To develop the companies commitment to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
Ensuring all customer issues/complaints are dealt with swiftly and efficiently, ensuring customer satisfaction levels are of the highest standard.
As required, dealing directly with suppliers organising direct deliveries to customer’s sites and ensuring the process is of an efficient transition.
Liaising with all other departments (Transport, Warehouse, etc.) within the companies trade supplies to ensure customers’ orders are efficiently processed.
To support other departments in the business in providing product knowledge and experience to enable The companies Trade Supplies to become a national recognised business.
Experience, Knowledge, skills and attributes: 
Essential: 
Experience of working in a sales office/key accounts environment.
Experience of managing and co-ordinating dedicated sales accounts.
Excellent oral and written communication skills.
Ability to be flexible, multi-skilled and willing to go the extra-mile.
Ability to work as a member of a fast paced team.
Self-motivated with enthusiasm, commitment and drive and ability to work under pressure and still produce a high standard of work.
Experience in meeting and exceeding set KPI’s and targets.
Ability to prioritise and manage workload to meet strict deadlines.
Experience in raising customer orders, purchase orders and dealing general customer enquires using a dedicated ERP system
Experience of working within a building supplies Industry.
Experience of dealing directly with key account customers face-to-face, via telephone and email.
Desirable:
A thorough understanding and strong commitment to Equal Opportunities Policy issues, demonstrating a commitment to working effectively with an Equal Opportunities Framework

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