Customer Services Assistant

1 month ago

South East, United Kingdom Hudson Shribman Full time
Customer Services Assistant £c28-30k+ Benefits
South East ABJ7227
PERMANENT
As an experienced customer services assistant you provide a professional customer service function at all times, ensuring that all daily/weekly/monthly department routines are met timely and accurately for a SME STEM organisation.
Onsite
Key Responsibilities
* Answering of the customer service telephone lines and ensuring that cover is in place across busy periods of lunch, holidays and sickness.
* Taking customer orders via phone, fax and email and entering the orders onto the company Sage Line 500 system in a timely manner.
* Supporting the transport department to ensure that deliveries to customers are recorded on to our automated ORTEC transport planning system on a timely basis and are accurate.
* Answering customer enquiries or passing them on to the appropriate department for resolution, providing the customer with appropriate information, helping to solve problems and dealing with complaints.
* Supporting the department to balance workload during periods of high volume or absence due to holidays or sickness.
* Ad-hoc reporting as required by the senior department heads.
* Carry out any reasonable duties as identified by your line manager or team leader
* Positively represent the company to our customers and suppliers
* Ensure compliance with all contractual employment obligations.
* Ensure compliance with our ISO standards.
* Fully participate in the company's performance management and development programmes.
* Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology.
* Work in accordance with the Company's Human Resources policies and procedures.
* Ensure compliance with health and safety requirements.
Knowledge/Skills/Experience
* Background in Customer Services or Customer support
* An interest in science
* Windows environment / Microsoft packages
* Sage line 500 experience an advantage
* Some commercial experience in a SME organisation
To Apply: Please contact Alison Basson, job ref ABJ7227 on (phone number removed) or preferably apply to

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