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Customer Service Advisor

2 months ago

Hinckley, United Kingdom The Portfolio Group Full time
Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development?
The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing.
As a Customer Service Advisor you will focus on delivering excellent service, providing fast membership focused solutions; Accountable for managing online reviews and our clients' online reputation.
Day-to-Day Responsibilities as an Customer Service Advisor:
Ensuring all online reviews are dealt with efficiency and professionally to a high standard
Escalating any negative online reviews through the correct channels of the complaints process
Ensuring all member service issues are resolved in a timely manner
Managing and responding to all online reviews for the businessWhat you Bring to the Team
A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
Ability to work in a fast paced environment.
Strong time management skills.
Benefits
25 Holidays + Bank Holidays
Day off on your Birthday
PerkBox Discounts
Social Events Throughout Year
Contributory Pension Scheme
Private Health Insurance after 5 years INDPAY