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Client Care Assistant
2 months ago
Client Care Assistant
We are working with an exciting and innovative veterinary specialist who offers an amazing 5* membership subscription. If you are an animal lover with a passion for providing top-notch customer service, then read on because we're on the hunt for two Client Care Assistants to join their amazing team in their newest veterinary clinic
As a Client Care Assistant, you'll greet clients, answer phones with a pleasant attitude, and schedule appointments with the speed of a cheetah. You'll also assist their furry patients with check-ins and weigh-ins and make sure they feel as comfortable as a cat in a sunbeam.
What You’ll Do:
Be the Friendly Face:
- Greet clients and their pets with a warm smile and cheerful attitude.
- Make everyone feel welcome and comfortable from the moment they walk through the door.
Client Communication Whiz:
- Answer phone calls and respond to emails with professionalism and friendliness.
- Schedule appointments, send reminders, and manage their busy calendar.
- Provide clients with information about services, treatments, and products.
Pet Advocate:
- Assist pet owners with bookings, ensuring all details are correct and up-to-date.
- Help clients understand treatment plans and follow-up care instructions.
- Handle pet-related inquiries with empathy and expertise.
Organisational Superstar:
- Maintain a tidy and welcoming reception area.
- Keep client records organised and confidential.
- Process payments and manage billing with accuracy and efficiency.
Team Supporter:
- Collaborate with veterinarians, nurses, and other team members to ensure smooth clinic operations.
- Assist with clinic events, promotions, and community outreach activities.
Problem Solver:
- Address client concerns and resolve issues promptly and effectively.
- Provide creative solutions to enhance client satisfaction and clinic efficiency.
What We’re Looking For:
Animal Lover: A genuine passion for animals and their well-being.
People Person: Excellent interpersonal and communication skills.
Organised and Efficient: Strong multitasking abilities and attention to detail.
Tech-Savvy: Comfortable using computers, scheduling software, and managing digital records.
Problem Solver: Ability to think on your feet and gracefully handle challenging situations.
Team Player: Willingness to pitch in and help wherever needed.
Positive Attitude: A cheerful disposition and a can-do spirit.
Why You’ll Love Working with Them:
- Furry Friends: Daily interaction with adorable pets.
- Fantastic Team: A supportive and friendly work environment.
- Growth Opportunities: Continuous learning and professional development.
- Fun Atmosphere: They believe in working hard and having fun along the way.
- Community Impact: Make a meaningful difference in the lives of pets and their owners.
If you’re ready to join a team that’s dedicated to providing outstanding care for pets and exceptional service for their owners, we’d love to hear from you This is a full-time position with a permanent contract, so if you're ready to unleash your potential in the veterinary industry and have a good time doing it, apply now
