Claims Operations Analyst

3 weeks ago

london city of london, United Kingdom Volante Global Full time

Volante Global are an award winning, multi-class, international underwriting group, delivering niche, specialist (re)insurance products to a broad distribution network. Employing underwriters with a proven track record in Europe, the Middle East, Canada, and the USA, we have seen unprecedented growth since starting in 2018, growth that is set to continue over the next 3 – 5 years. In January 2022, Volante’s syndicate 1699 was approved by Lloyd’s under the management of Asta, adding an insurance carrier to the existing MGA model. Guided by market-leading practitioners and powered by A+ to AA++ capacity, Volante revolutionised the MGA model by ensuring that we align with the interest of our stakeholders. Costs and commissions are kept low to ensure competitiveness, and underwriting is focussed on profit, rather than income, through a business model that sees us sharing profits with capacity providers. Support services are centralised and outsourced, and systems are modern and flexible, all adding to an agile style of working. This model is now being adapted to also apply to our syndicate. Responsibilities Provide support to the Claims Operations Manager with respect to Claims initiatives and projects. Assist in the management and utilisation of existing outsourced relationships including DCA’s, brokers and expert panels Improve the quality of data received from third parties. Oversight and analysis of KPI data received from third parties Support internal teams, with a focus on Actuarial, Claims, Operations and the MI team. Management and reconciliation of Loss funds – predominantly via the Vitesse platform Identify opportunities to streamline and improve claims processes. Ability to document the processes undertaken in the Claims Operations team. Assist in the production of reports Claims payments and loss fund top ups via Vitesse Essential requirements A good understanding of the Lloyd’s claims processes and systems – including ECF Good knowledge of the Microsoft Office suite, particularly Microsoft Excel Understanding of Lloyd’s processes and practises Vitesse Loss funds

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