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Customer Service Advisor

3 months ago

Reading, United Kingdom Carbon 60 Full time
CUSTOMER SERVICE ADVISOR
Carbon60 are looking to recruit a Customer Service Advisor to work for a large utilities company based in Reading on a temporary ongoing basis.
ROLE: Customer Service Advisor
SALARY: £14 p/h, circa £27,000 per annum
JOB TYPE: Ongoing contract, initially 3 months with extension likely
LOCATION: Reading (RG1)
HOURS: Full time, 37 hours, Monday to Friday
WORKING PATTERN: Hybrid working - currently 2 days in the office and 3 days at home. This is NOT a fully remote position.
THE ROLE:
* Telephony-based role where you will be on the phone speaking with customers and by email to resolve outstanding account balances.
* Sending information requests to customers and managing responses.
* Make outbound calls to gather the relevant information and updating the systems and customer accounts.
* Identify and resolve customer issues, escalating complex cases to appropriate departments when necessary.
THE SUCCESSFUL CANDIDATE:
* Excellent IT Skills
* Very confident with a professional and engaging telephone manner
* Self-sufficient with an excellent attention to detail and strong accuracy
* Excellent verbal and written communication skills.
Application by CV or call Paloma Lopez at Carbon60 on (phone number removed).
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy