Change Manager
3 weeks ago
Job Title: Change Manager
Location: Hybrid London (be on-site on an adhoc basis when required)
Duration : 12 month contract
Deloitte
Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.
The Role
The Deloitte Internal Communication teams are looking for Change Communications Manager with experience of delivering a range of campaigns/programme and change communications. You’ll be supporting a large portfolio of cross functional change programmes and IT projects in Central Business Services(CBS) for Engagement Support Services; supporting stakeholders with set-up, issues, reporting and continuous improvement of services for customer across the business.
Deliverables: Responsibilities but not limited to:
- Support Cross Functional Change Programmes with all change impacting CBS function.
- Support the large portfolio of change with completion of change impact assessments for these projects, create creative change comms plans, adoption strategies and reporting.
- Provide change communications support by advising stakeholders on how to implement the change to customers.
- Work closely with project leads and Change Communications Lead on wider team activity to drive the communications platform and technology improvements.
Work with business stakeholders to gather requirements, understand issues and provide business communication support across businesses functions.
Essential experience/ Background/ Core Skills
Must have strong Internal Communications experience with broad business experience in delivering transformation projects, customer improvement programmes and IT communications projects including Ways of Workings, AI, Quality Risk Security (QRS) and organisational design.
Change Communications experience is essential – able to advise and guide senior stakeholders on how to implement the change and best deliver service to customers.
Internal communications experience is essential - Own, develop, deliver and measure the communication plan and change management plan within the transformation journey. Knowledge of multiple internal communication platforms and channels.
Excellent copywriting skills - Create compelling, high-impact content, briefing packs and campaigns that’s consistent with Deloitte’s Content Principles and tone of voice.
Stakeholder Management – provide communication support for business partners and senior stakeholders across the function is key. Define engagement plan. Listen, understand and playback to stakeholders. Able to influence senior stakeholders with compelling propositions and work with communications teams across geographies.
Reporting and Analysis – report on the effectiveness of campaign communications, using tools and methodologies to measure performance. Use insights to make recommendations for improvements to stakeholders and provide impact analysis.
IR35
As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company.’)
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