Mobile Maintenance Engineer

3 weeks ago

Cambridge, United Kingdom Local UK Full time
COMPANY PROFILE
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location.
PURPOSE OF THE JOB
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Multi-Skilled Engineer to join our team.
The Multi-Skilled Engineer will primarily provide a comprehensive and flexible engineering service to the Three contract, responsible for completing Planned Preventative Maintenance in line with task schedules and industry best practices and attending to and completing day to day reactive mechanical, electrical, plumbing, and fabric tasks within agreed SLA's. This role will be responsible for maintaining the concise records of all CBRE compliance documentation, including e-Logbooks, service records and safety documents.
The Multi-Skilled Engineer will be involved in sites operations, working closely with the Contract Manager and Supervisors to ensure that an exceptional service is delivered to the client, assisting with the management of all matters related to QHSE, Client engagement, Operational Excellence and Innovation.
KEY RESPONSIBILITIES
Service Delivery:
Ensure that routine maintenance is carried out to all building plant, equipment and systems to meet and exceed expectations, and agreed service level agreements
Ensure that all relevant e-Logbooks, Service records, and safety documentation is compiled and recorded to ensure that the site is compliant at all times
Take ownership of all sites within your patch, and associated client relationships
Develop a full understanding of sites containing Asbestos
Ensure that engineering supplies/spares stock levels are maintained and/or ordered in a timely manner and are appropriate to the maintenance / reactive task being carried out to aid SLA targets for works completion
Respond to reactive mechanical, electric, plumbing and fabric repairs in accordance with SLA's
Maintain domestic water systems to comply with the requirements with L8
Carry out small plumbing installations and repairs
Supervising and monitoring of sub-contractors works whilst they are on site undertaking maintenance, ensuring company processes and procedures are followed where this applies
Issue and ensure appropriate controls within the Permit to Work systems
Ensure that engineering subcontractors are appropriately supervised, and comply with contractual commitments, and site operating processes
Work OOH (by agreement) to assist in the supervision of specialist maintenance and ad-hoc activities - for which you will be paid at the overtime rate
Ensure that Method Statements and Risk Assessments are prepared for all tasks carried out to ensure safe working practices
Ensure the provision of a safe & healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required
Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning
To adhere to the local uniform requirements and comply with all PPE requirements, as outlined in the site-specific risk assessments
Adhere with the CBRE A-Z rules and toolbox talks
Proactively complete building inspections, reporting and rectifying any defects and hazards as appropriate
Ensure a professional image of CBRE is presented to clients and visitors and ensure excellence in customer service is always delivered and promoted, in line with Company RISE values
To proactively communicate, both verbally and electronically, in order to receive instruction and provide feedback where necessary - this includes daily checking of individual email accounts
Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship
To develop a good working relationship with all members of CBRE and Client team
Report to the Facilities / Contract Manager on a daily/weekly basis, highlighting works outstanding
Actively identify innovation to enhance performance and continue to meet client expectations.
Complete any reasonable ad-hoc duties as required
The purpose of this role profile is to focus attention on the most important aspects of the role of the Multi-Skilled Engineer. It is not intended to be a complete list of every duty and it is therefore expected that the day-to-day performance of the job will include tasks not listed above.
PERSON SPECIFICATION - EXPERIENCE
(Essential) Strong proven experience in Facilities Management and at least 3 years' experience of operating within a high-profile environment
(Essential) Excellent customer service orientation
(Essential) Good understanding of customer complaint handling
(Essential) Able to deal with people at all levels both within CBRE and the client organisation
(Essential) Able to work under pressure, manage multiple priorities and to meet deadlines
(Essential) Ability to work on own initiative
(Essential) Service orientated attitude with a flair for pro-active problem solving to exceed customers' expectations
(Essential) Strong team player within a customer service team environment
(Essential) Literacy with Microsoft Outlook email, Word / Excel to intermediate level
(Essential) Fluent in English, both verbal and written
PERSON SPECIFICATION - Interpersonal Skills
Pays attention to detail
Must demonstrate a strong sense of customer focus, promote team spirit and good morale within the office
Reliable, able to complete work within required time frame and manage own deadline requirements
Calm manner able to work under pressure and against rapidly changing demands and priorities
Able to work as part of a multi-disciplinary team, providing support to the business, as required
Intuitive & interested in other people
Confident, enthusiastic and motivated to deliver great service
Must demonstrate a strong sense of customer focus
Organized and able to priortise work activity
Excellent time management and organisational skills
Drive for and ability to comply with high standards
Calm manner, able to work under pressure and with changing demands and priorities
Flexible and adaptable to respond to differing client needs
Be flexible to work outside of core office hours, where required

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